Central Reservations - Ocean City Vacation Rentals

"This was somewhere to lay our heads for a few nights but overall not a good place to stay. The woman we checked in with was rude until my boyfriend turned on his own charm to soften her up. At the condo, 14 39th St (Ocean Breeze), there’s definitely an issue with the air quality and/or there’s mold, as the place smelled so musty our entire stay, no opening of windows or dehumidifier could help. The dehumidifier that was there filled up constantly, seeing it was provided was an immediate red flag. One bedroom door didn’t have a full latch on it to close all the way. One bedroom had screws that went through the side of the “closet”. Exposed wire sticking out near the front door. Curtain in the bathroom had black mold spots on it. The recliner smelled like urine and mold so no one cared to sit in it during our stay. Queen bedroom was crammed with furniture, we’re lucky we’re not larger people or that wouldn’t have worked out well. Not a well kept place. Dishes in the cabinets were dirty. If this company wants to have a reputation for renting nice condos, lose this property because it’s a mess."

"For the past few years I have been renting great condos for my family vacations. Central Reservations has furthered my love for renting condos. The reservation process was simple. The cost of the condo was reasonable. Most importantly the condo was in great condition. We were in the Makai building, which had an indoor pool, gym, and pool tables. The location was close to restaurants, popular attractions, and a short walk to the beach. Please read the description of the condo because we needed to bring our own linens. However, they do offer a linen package. I will definitely rent from them again next time I visit Ocean City."

"We rented 2 condos in the Makai building 7/13-7/16. On day 2 of our stay one of the units lost power. We called the emergency number and were informed that the condo was SOLD today and the new owner did not transfer power. They were able to move us to another condo in the same building that did not have the same amount of beds (we needed 5, we received 4). This was extremely disappointing to our party as people were not comfortable sharing beds. We missed our dinner reservations due to having to move condos and be completely out of the first property. After checkout I notified the company about our experience. They offered a one night refund- however we were removed from our original property for 2 nights and would like to be reimbursed as such. The company is refusing and well as not taking responsibility for their company. Saying it’s out of their control. I’ve been renting homes through agencies for over ten years and never had a problem like this before- or having one that were not quick to remedy the situation."

"Poor service and lack communication. Could not repair a problem with the AC, spent 2 days without AC, the emergency number told us the AC is not an urgent matter !!! Talked to owner directly, he took care of it, AC was fixed in a few hours. The unit was dirty on our arrival, sand all over the place and in the shower, talked to CR, didn’t do nothing about it. This is not how you take care of customer, how do you expect customer to rent with you again ?!?!"

"We stayed at the st.Kitts condo and when we arrived much to our shock discovered a boarded up broken window in the biggest bedroom of the condo. When I called the rental office they basically refused to send anyone to look at the window and simply said a window was ordered what would I like them to do? What would I like you to do is offer to remedy the situation the woman on the phone simply said we have had several people stay here recently with no complaints. Which I suppose meant me and my family should accept the fact this was not mentioned anywhere in the listing and deal with it. Due to the broken window I got no sleep for 4 nights being woken up every morning around 5-6 to loud landscaping going on outside. This is unsafe and this rental company has no problem slapping a board over a window and charging over 2k for a 4 night stay. Wish I could say this was the only issue with this rental sadly the entire condo was filthy. The beds came filled with Doritos crumbs and stained coverlets on all the beds exactly what you want to see when you go to put the linens you brought from home onto a filthy stained mattress cover. Every piece of furniture in the living area is stained and worn there’s dirt and marks all over the walls in every room overall little to no cleaning take place here it’s very obvious. All the faucets were close to broke and flimsy. One of that bathrooms has a broken bath tub with a sign that says don’t use another gem they don’t include in their outdated pictures. overall I travel every summer and rent all different types of vacation homes I’d rate this one the dirtiest and central reservations as unwilling to do much more than offer 150$ credit. Shame on them."