Kmart New Town

"Thank you for such an amazing team at k mart. I accidentally bought wrong charger cable for my phone and also the Usb plug I bought was faulty both weee returned and exchanged with a lot of friendliness. Also lost my key but the team went out of their way to find it on a busy day. Very grateful for young people being so helpful :)"

"Poor customer service during the evening. I went to this Kmart after 11pm on Friday to look for a specific bookshelf that was in stock at New Town according to their website. I couldn't find it on the shop floor & had trouble finding anyone to ask until I spotted a young guy who works there. I asked for help to look for it, he couldn't find it or the ticket on the shelf & assumed it had recently arrived, but was on a pallet & refused to double check for me if it's in an easily accessible location in the storeroom. Told me it would be available on Monday, he had no pdt to check & couldn't be bothered trying to look or ask another team member who can be bothered, when I specifically drove there for it. When I got home I used click and collect & got the item the next day; it was ready before 12pm, so it was there when I came in the night before. The bookshelf still wasn't on display even though I received it, so they must just store it in their storeroom & not on the shop floor. I work in customer service & would've at least tried checking the back if it's there, even if it's on a pallet, especially for an expensive item to get the sale. If it's inaccessible under other items on the pallet, I would've let the customer know & apologise for the inconvenience. I would've also found a pdt & searched to see when it last came in & try to find it, but he was just lazy. He cost me two trips to their store when the item was out the back. Plus this guy directed me to the wrong location for another item I asked for, so he had no clue of the store layout. If anyone has to deal with their employees that can't be bothered looking for items, try finding another team member if there's any, save yourself your petrol & time. I'm giving 2 stars though as the lady at the service desk on Saturday was very helpful with my click & collect order & the bookshelf is great."

"Went there last week had bigger things in my trolley to scan. no where to put them down nearly dropped one on a customer and the staff just watched. it is such unsafe work practice"

"No staff on the floor and the ones that are are brain damaged and block walk ways... See picture. Unsafe."

"Very good store with clearance sale also. Nigh shopping is possible as 24hrs working Post, Ice cream, massage parlour and lots of shops available in this complex"