DUKES LONDON

"For the most classic martini experience, Duke’s bar is a must. Also the home of a classic, the Vesper. There is a two drink limit per guest (for very good reason), and there is a sign at the door saying dress code is strictly enforced. Throw on some oxfords and a nice sports jacket and you’ll be fine."

"I travel a lot for work. The Location of the hotel was good. Rooms are noisy with single glaze window, fridge is empty. Squeaky floor, Lack of toiletries that you find in 5 star hotel.. Not all The staff are trained to the standard of a 5 star hotel. Room service had to deliver a simple breakfast order over 3 attempt. The house keeping calls the room even when they see dont disturb to ask when I am going to leave the room! . Front desk asked me to sort the reservation with the bar directly as its full and he could not be bothered to find a solution when I mentioned that i could not get a booking through out my stay. The female staff at front desk where much more skilled to handle front desk then the men specially the young one. Head to Connaught hotel for a proper old school hotel service and great bar!"

"We had an afternoon cream tea. The staff couldn't have been more friendlier or helpful. The tea room was lovely. The sandwiches, scones and cakes were scrumptious and there was an option of a refill of food, but there was ample and wasn't needed."

"The hotel is incredibly disorganized. Let’s hope that it’s due to COVID and that they had to lay off essential staff - and that it will improve over time. We had mistake after mistake- mixing up of rooms- not confirming bookings of meeting rooms-staff not being informed of reservations nor being able to assist. Not to mention the absolutely appalling service at the bar - the manager is grumpy, downright rude and potentially the worst experience I’ve ever had in london (I lived there 16 years.) It’s true what the other reviews say - listen and DONT GO. The bar might be legendary - but there are plenty of other places to go that are worth it. At the end of the day, the guest feels like the fool as the prices are high at this hotel- and at the moment it’s not worth it. It’s overdue a makeover - looking a little like a retirement home, with staff that should retire, and definitely no longer a “luxury” hotel ."

"Tobias & the staff at Dukes London were absolutely amazing. Traveling from the USA to London they made every moment at this hotel convenient and enjoyable. They were incredibly knowledgeable and accommodating. They made my trip to London so amazing with great suggestions & directions I felt at ease."