Dockside Hotel

"Reasonable price, close to public transport, good breakfast. Exactly what I wanted for a work trip."

"Probably the worst hotel ever and the manager is a waste of space we would have been better off sleeping in the car Hopefully this saves someone eles from this horror of a hotel The heating in our room went off in the middle of the night,I was told by the manager it was my fault as I didn't go down to let them know at 3am !! Even though I called the phone and it went to answer machine. Then we had no hot water so could not shower reported this and was told the boiler had gone off and it would take 3 minutes to heat up 3 hours later and still no hot water Went to have breakfast no hot water for tea or coffee lack of hot breakfast options Other guested came in and was told quite rudely, you have 10 minutes to eat and you can only have what is there 2 dried up sausages crusty egg and cold bake beans, the toaster took 10 minutes to warm the bread not even toast it I had messaged the hotel prior to staying and informed them that 2 of our guests on our booking was vegan and he had reassured me that the breakfast was a continental breakfast buffet and there would be vegan options provided There was bread jam and juice the manager said I should have listed all the vegan food and drink required as he didn't know they couldn't have cows milk and should have requested oat or soya milk His response was bread and juice was acceptable options Was told by the same lady that come to tell us the hot water would be 3 minutes to inform the manager when checking out of the issues we had Told the manger and his response was had completed our booking as we told him when we was leaving and shouldn't have stayed if it was that bad !! We explained that the lady told us to speak to him when checking out The condition of the room was shocking to say the least The manager said that he was not giving us any refund or compensation and was shocked that we said that was bad customer service The manager was rude and uninterested in anything we had to say. We said that he hadn't even apologised for any of the issues"

"Absolutely disgusting! £120 a night, don’t pay it and don’t book it. Went up to the room and asked for a refund within 20 minutes as the smell of the dampness was unbearable and the place was beyond a joke. 0⭐️ very dated and can get more for your money sleeping in the underground"

"Not great for demanding customers, but for regular budget travelers its really good. Nice breakfasts with clean breakfast room, rest hotel not asi clean as I would like to, but for its price I can overlook it. Good personal, helpful and always available."

"Fair price basic hotel close to an overground station, one stop from The Tower, we did not expect anything more. Unfortunately, we were woken up at 4am by a receptionist yelling and having an argument with guests in another room. Whatever the problem was, why would you attempt to resolve it by disturbing all other guests in the entire hotel?"