Montcalm Royal London House

"Absolutely outstanding service! The staff working at the hotel was absolutely incredible, kind, polite and always smiling! The manager Mary made sure we had truly amazing stay! It was our anniversary and my partner’s birthday and the hotel staff has made us feel extra special during our stay. Will definitely come and and recommend to anyone! Delicious fresh breakfast, lovely view, good vibes and absolutely AMAZING staff!"

"Went to the spa here. Very lovely place. Staff were friendly from all areas. Facilities were small and average. Sauna out of order which my partner always enjoys. Not much privacy around the spa. We both got a massage and it was amazing. Both masseurs Rosa and Suna were lovely and friendly and did really good jobs. Definitely the best part of the visit. Don't think it was completely worth the money as you only get 1 hour use of facilities with offer."

"Lovely hotel. Attended only for a conference but thought the hotel was very stylish and the staff were very polite and welcoming. They were a little slow replenishing the cups for drinks, but overall they had a good team. I didn’t get to see the spa, although did see some people on their way to it and wanted to have a look, so maybe next time. Hotel is a good location to transport links, including bus and tube , both around a 5 minute walk or under."

"Absolutely amazing customer service. They are truly the meaning of a 5 star hotel in business district of London. It was quite a ride from the airport but that’s okay, you get to see some awesome things in the city while coming in. Rooms are spacious and comfortable. Accommodations are lovely! I received a massage and facial. Very affordable compared to the states. Their rooftop bar makes delicious cocktails! And their breakfast is made promptly and sent up to your room upon request. The staff here truly take time to know you and accommodate you the best way they can. If you have business in the area I would absolutely recommend staying here. Very cute park across the street with several eateries pack a blanket to have a picnic on a nice day!"

"Exceptional hotel located in the heart of London. Rooms are very comfortable and made with high-end materials. The staff is accommodating and helpful. Mainly I’d like to thank Alexandra from the front desk reception and Mary from the customer experience team for their tremendous support. It was a pleasure to stay at the Montcalm. The only issue I’d find was with the housekeeping service. I had an impression that rooms sometimes were not cleaned 100%. Besides that, it was all great."