Park Plaza Westminster Bridge London

"Stayed on business in mid July. On the positive side, the hotel has a great central location. Easy walking to many tourist sites, rail and tube stations. Room was a good size and well appointed. Clean and tidy on arrival. Friendly staff. On the downside, be aware that your room will not be serviced at all if you stay less than three nights. This was under the excuse of trying to reduce contacts in the Covid environment. Given all restrictions have been relaxed, this does not wash. I can accept for environmental reasons that sheets and towels might not be changed, but normally the hotel would at least clean the room and make the bed each day. Not so here. On my return each day, the room was in exactly the same state I left it. I could not find any teabags and tried to contact reception and housekeeping on several occasions. Nobody would even answer the phone. I was not alone as several of my colleagues experienced similarly poor levels of service. Paying ~£380 per night I expect better….. I would not recommend this hotel unless they significantly reduced the room rates."

"This hotel is in excellent location - you can easily treat this hotel as a base for sightseeing! A large number of London's attractions you can do by foot! Great - very "warm" rooms. Very friendly and professional service. Good fitness center open 24h. Nice pool. The only (small) thing I could suggest as an area for improvement would be - choice of food for breakfast. Still great experience!"

"Super Hotel, amazing staff, best location ! We were there for 7 nights with a family of 5 so we booked 2 rooms. The hotel is easily accessible from Waterloo underground or Waterloo train station. The entrance & lobby are spotless and spacious. The front desk staff are amazing, thank you Ana and Francesca for all your help ! The rooms were really spacious, comfortable, clean, and all the fittings were in good working order. With a large selection of TV channels and a kettle, tea, coffee, and biscuits, just right for a quick relax. The breakfast was amazing with something for everyone, whether you like a full English breakfast or something more "continental", it's all there. I used the workout room nearly everyday, it's well stocked with enough equipment to easily work off those extra breakfast calories. The concierge service was very useful and the people there were wonderfully helpful. I had some packages delivered there prior to our arrival, stored luggage there and booked a car to take us back to the airport. Thank you ! All in all we would love to come back to this wonderful hotel. If you are in London and looking a great hotel in a perfect location, this is the one for you."

"Amazing customer service!! We stayed here as my baby had surgery at the Evelina and after visiting the hospital a few months back the kind doormen helped us to get a taxi which I was very thankful for, so I knew their customer service must be great. Anyway the hotel staff couldn’t have made our stay any more lovely. Our room was beautiful and they even left a wonderful gift for us and our baby. Every member of staff that we met was so friendly and took such good care of us. Thank you so so much."