Mornington Hotel London Victoria

"I stayed in room 402 which is the top floor with no lift. Nicole on reception was excellent, she arranged for me to check in a little earlier as I needed to make a work call at 2pm. She offered to help with my case and rang 5mins after I had reached the room to check if everything was OK. Excellent customer service. The room was compact but really well designed and carefully thought through. It had been refurbished to a high standard. Super clean bathroom with powerful shower, plenty of hot water and good quality towels. Really nice Rituals toiletries. There was a hospitality tray with tea/coffee/biscuits, and a hidden space behind a mirror with an iron/board and hairdryer. Large TV with excellent range of channels. The room was very warm, the window did open a little (and needed wedging open to remain open) but there was also aircon. I just prefer fresh air. It was quiet, the bed was very comfortable, as were the pillows. The room was as well equipped as a Premier Inn hub/very similar furnishings, slightly more space, plus hospitality tray. Value wise this was much better, £45 cheaper than the hub. I would definitely stay again but would request a room on a lower floor, I'm a bit unfit and struggled with my small wheelie case and heavy rucksack to make it up 4 flights. My issue not the hotel. Later that evening I received an email from the manager checking if everything was OK and giving more contact details. It felt like a genuine interest in customer service and wanting to ensure guest satisfaction. I see this as a very positive sign. I checked out this morning and spoke to Nicole who again asked about my stay and I shared a few suggestions to improve: 1. Put Hand wash/soap in bathroom - I used the shower gel to wash my hands, soap much more useful than body lotion. 2. There were 4 light switches by the bed, only one turned lights off/on. 3 did nothing. There was another light switch on the bedhead for the spotlight which didn't work. Electrician to snag. 3. The safe was closed and locked - housekeeping to check 4. I would have appreciated a shelf in the bathroom for toiletries, hardly any space around the sink but there was a toothbrush holder. 5. There was a very small bedside table with store below. The room phone occupied the surface so nowhere to put your own phone, watch/jewellery, glasses/TV remote. These are all minor items which are easily addressed. Overall I thought it was excellent value for money, great service and I would definitely stay again."

"The rooms are small, and we didn't have minibar on the room. The location is perfect. Also the service. So in total, for urban travel i think this hotel is good, and earn its 5 stats here."

"Starting with the friendly staff’s at the reception, to compact but very clean and beautiful room and bathroom. 10 mins walk to the Victoria station. Stayed for a night, and dont think would have gotten any better hotel nearby. Pleasant stay!"

"First of all our booking was moved to different hotel and the hotel was under some renovations. To our surprise when we went there we had to walk three floors( under renovation ) and reached the room. The room was good but no ventilation, as my wife is asthmatic it was really difficult after that three floor climb and no ventilation. The room was super hot inspite of switching off the radiators. Helpless in this situation my wife went and asked for a fan and she was told that they will look in to it and she was waiting till 1:00 AM. It was a disaster situation, I emailed the operations team and got a response saying apologies but not considering for any refund as I chose to publicly post it. Irrespective of this , to anyone who books please see to it you are ok to climb stairs, no water, no 100% support from their staff. Thanks Bk"

"Stayed here for one night on the lower ground floor. Reviews about a strange musty smell were correct - couldn’t smell it in my room but quite obvious in the lobby (almost a sewerage like smell). Rooms were clean and comfortable though."