Park Plaza London Riverbank

"100% going back to this what a beautiful hotel and smelt amazing so clean. I was made to feel so welcome staff were so helpful and professional. Plenty of lifts, and my room was lovely with quality complimentary bathroom supplies. Breakfast was really good great and selection to choose from. Thank you for an enjoyable Stay"

"This is my 3rd visit to this hotel and I must say the entire staff is AMAZING! Very comfortable rooms by as well! There are two employees I would like to thank the most. Glen and Hussein! Thank you so so much gentlemen for making my stay away from home feel like home! They are both personable as well as knowledgeable of the hotel and surrounding area. Kudos gentlemen!"

"First time in London and this hotel definitely left their mark with us. From the time we walked in until the minute we left, we were treated with great respect and care. The hotel itself smells amazing and gives off a very cozy-home feel. The maids do a great job at leaving the rooms sparkling! Only complaint is that our shower seemed to have a clogged drain so the water would not go down; just overflow onto the floor. We had to take super quick showers so that it would not flood the bathroom. However, so many good things to say about this hotel, so if you are thinking of staying here absolutely do it!"

"Brilliant stay down at Park Plaza. Room was well kept. The staff took time to ensure that the special occasions we were down in London for was made the extra special. The bar area was served good range of drinks. The breakfast was delicious and the team working had everything streamlined so there were no delays. Overall really good hotel, staff were excellent will be staying there again."

"Staff was pleasant. Services were not. Our hotel, the shower was not draining water so we contacted the front desk. They sent an engineer to come fix it but instead he made it worse. The next day, called them again to come look, this time they sent 2 engineers but neither one of them bothered to turn on the water to even check how it was not draining. Said it was working fine which was a lie. Finally the front desk said they would send someone up to switch rooms for us, waited almost 2 hours and no one came. Had to go down to the front desk and they had no idea what was going on. Was able to switch rooms however, instead of an upgrade after all our troubles, they downgraded us to an even smaller room. Called for extra blankets and pillows since we had 4 people, and housekeeping did not show up until an hour later. Staff is nice and hotel is decent looking. However, would not stay here due to the lack of poor services they provide. Not worth the money we paid for. Might as well pay a little more and stay at a different hotel."