The Crown London Hotel

"Where to begin...first of all,we booked this hotel because we saw a pool being available. That's what we saw in Google's hotel entry and that's what our booking company stated. But this was not the case, the pool had been leased out to another company and was not available to customers. Fortunately,we received a compensation for this (through the booking company,not the hotel), although small. When we went there to check in at 2 pm ,which was the check in time, they said our room was not ready, and we waited for about an hour to have our room. Then,we had asked in advance for a quiet room because I was traveling with my 7-year old child. They said they will keep in in mind. Eventually, they gave us the WORST room in the hotel, right upstairs of the reception and just in front of the elevators with lots of noise and music coming from the lobby. Again we needed to complain and, all of a sudden,there were rooms available in much quieter points. Concerning breakfast,we went to the breakfast room and they claimed our room was not listed for breakfast, which was not the case, breakfast was included as it was confirmed two times from the reception. Made me feel very embarassed. Last but not least,the worst of all. We didn't have water for two nights. It was just cut off. One of these nights it happened while my daughter was showering. They told us it will come back in 5 minutes,then again 5 minutes and so on. What actually happened was the water returning after several hours. In the end,my daughter fell asleep with soap all over her body. The manager claimed that this is not their fault and didn't take ANY responsibility for this. Very bad experience,what a pity for such a historical hotel."

"This place is in a good location. Loads of places to eat. The rooms are clean and tidy. The staff were helpful. The only drawback for us personally was the travel cost into the tourist attractions. Even though it was in Zone2 you do have to take a bus back to the hotel which take the daily travel from £7.50 to £15 per day. This is not the hotels fault, but worth noting if you which to us it as a base. On a positive side the hotel do have parking at very reasonable rate of £15pd which is great for London. Overall We were very happy with our stay at the Crown."

"Not the hotel it’s advertised. Expected 4 star hotel I received 1 star service and accommodations. Rooms had no A/c it was SO HOT. It’s like walking into a sauna. Very bad accommodations, lots of renovation and nothing is working. Worst experience I’ve ever had at a hotel. Would not recommend staying here. I had better service at a 2 star hotel. Response to review: “not sure if you talked to a member they would have moved you” We did in fact talked to a team member the after FIRST night we had spent in the room. The hotel member told us they will move us to another room after a guests checks out and that they will save it for us when we come back from the city of London. We come back at 3 pm pack and move our things and GUESS WHAT. The person working in the morning shift did not tell the person in the night shift that a room was reserved for us to move in so they had given it to someone else!! And ALL the rooms were booked for the night. WHAT A JOKE."