Pak Mail - FedEx, UPS, DHL, Freight, Notary, Mailboxes

"Exceptional customer service from agent who attended to me. Pleasant overall experience all around."

"Wanted me to pay extra to tape my box, even though I had a prepaid label they still wanted to charge me, I’ve dropped off the same equipment boxes twice in 2023 and was not charged, they even used to have tape free for customers use in the center table that has now been removed. The worker at the store told me, “although you have prepaid labels these boxes look a little big so we have to charge $2 per box for size and $1 per box for tape.” I asked if they recently changed to this and she said with management changing they implemented policies like that. It’s greedy and not worth it when i can go down the street to fedex and they will scan my prepaid label and tell me have a great day! I will no longer give them my business EDIT: went to the new FedEx facility in Walmart and they did not charge me a single penny for tape and told me to have a great day (like a true professional business) greed can only take you so far!"

"I ship my package from here to India by DHL. Kylie gave me good customer and she was nice and responsive throughout our conversation. Recommended for international shipping."

"My recent experience with this shipping company can only be described as deeply disappointing and frustrating. I trusted them with an international package, but the entire process turned into a nightmare that left me feeling scammed and taken advantage of. The package was returned from customs because the shipping company failed to accurately note the contents of the box, despite having explicitly asked me for this information. When I brought the package back to them to fix the problem, they charged me another $50, which I paid with my credit card. But guess what? The package was sent back by customs again. When I asked what happened this time, They claimed to have no knowledge of why the package had been rejected, which was particularly concerning given their role as the shipping experts. When I asked for a refund of the $50 they charged me earlier, they gave it to me in cash. To me that seem like they were attempting to keep this transaction off the books. I had to go to USPS to finally get the package sent properly. They told me the shipping company had made a mistake with the barcode, which was causing all the problems. Also, the shipping company charged me $170 to send a 5lb package, which is much more than USPS and other companies charge. I had a bad experience with them because of their mistakes, lack of honesty, and high prices. I suggest looking for a better and more reliable shipping option."

"PakMail in Richmond is awesome! Very efficient, fast and friendly. They took care of everything for me. I would highly recommend you use them for all your shipping needs!"