Fairfield Inn & Suites by Marriott Dallas Arlington South

"I had booked a room at the Marriott Courtyard in Arlington and received a call right before my flight that was taking off saying the hotel was overbooked and they could not take me in at 7 PM when I am suppose to be checking in at 9 PM. I asked them to call around and Andrew James the Assistant Manager at Marriott Fairfield went out of his way to accommodate me for my 5 day long business trip. It is rare when traveling to actually find individuals that will go out of their way to help you in your time of need but Andrew did just that for me. He gave me his personal cell phone, made sure the staff knew I would be coming in and had a room all setup for me even though they were completely sold out because of a Cowboys game that evening. He creates such a family culture and all the folks in the hotel were just so friendly and helpful. They made my stay so great so I could focus on business and just wanted to say they have earned my business whenever I am in Arlington. By the way, the facilities are just amazing with a great workout equipment, close to the mall for shopping / entertaining and just a great location for getting around town. I hope you all get a chance to have the same experience that I received from Andrew and the Marriott team. Great job and thank you again for the kind hospitality!"

"The hotel was nice just watch your credit card statements. We were charged an extra $50 for incidentals. It’s been 2 weeks now and we are still waiting on the refund. I called the hotel and was told that my card had been credited the day of checkout but we still have not received anything."

"Andrew was a LIFESAVER! After the aloft across the street overbooked and did not have a place for us to sleep at 10 pm, we were sent over the Fairfield and greeted outside by the assistant GM (Andrew). He was so pleasant and positive and completely turned around our trip after a long day of driving and activities. Our room was clean and spacious and just what we needed. The free breakfast was a great bonus since we left early the next morning. Will absolutely be back next we are in town."

"Great customer service and nice rooms! Breakfast was ok but I was disappointed to see them using plastic silverware and foam plates - not very sustainable. Not sure why they don't have real plates and cutlery."

"We stayed here May30-June 2, 2023 The customer service was amazing! A young lady named Alexis I believe helped my mother and I take our belongings to a room that would accommodate my mother with her disability. They were all so willing to help and made sure to always greet you when you walked in the door which made it feel so much more inviting and welcoming to stay there. The elevators were a great size for my mother to maneuver around in easily as well as the room in her wheelchair. And the beds were very comfortable. Thank you all for such a great stay at the Fairfield Inn in Arlington!"