Residence Inn by Marriott Cleveland Beachwood

"I have stayed at a local Residence Inn in Beachwood, Ohio for two days and checked out early. I was disappointed that certain things didn't work and the issue wasn't addressed. None of the table lamps worked. The desk power strip didn't work either. The bedside lights didn't work. The only working lights in the suite were in the bathroom and the one above the table. I was able to plug in my electronics to the wall outlet across but should have been able to use the strip. The snow wasn't shoveled so had to do this myself. So much for staying at the Residence Inn. Reported the lights issue to the lady at the front desk to which she replied that someone will come to check it. This however never happened. This is the reason that I decided to check out early. What's the point of paying the price and not getting the amenities? Had I known this at the time of booking, would have never stayed at the Residence Inn. A lesson learned: will never stay at a Marriott hotel ever again. I was unable to post this on the Marriott Onvoy website as the name Residence Inn by Marriott Cleveland Beachwood wasn’t recognized on the website. So am posting here."

"Desk lady lied about giving warning and being unprofessional, acting like 12 year old and not grown. Her name is Venus Hall, and I recommend anyone to avoid this location if what to be lied on and have police called on you. Update response to owner: I see that you had saying the same response as your said to officer stating that she "gave us 3 warnings" despite Me, my friend including her family, and her other friends who were in the room have never received or seen your front desk employee came to our room to give us the compliment. And you said that on your employee was calm despite herself and her friends were there at the front desk to ask why we were kicked out even though she haven't shown up to on those 3 times your employee said she did. She was interrupted by your employee by putting her hand in my friends face. Despite her two other were with her the whole time being eye witnesses to your employee's disrespectful attitude towards my friend. The response you the owner gave is a blanket attempt of damage control. We won't be doing business with this establishment and i hope you have a nice afternoon."

"Great location and breakfast. Staff helpful and friendly. Decent price. Accessibility rooms are very large. Decent pillows. Quiet heating system. Good access to rooms from multiple doors in outdoor parking garage lot. Pet friendly"

"My daughters booked a room for their dad's birthday.The room was nice and quiet. I liked where the room was located. I liked the convenience of having a full stove, refrigerator, sink w/garbage disposal and dishwasher. They had nice breakfast in the morning as well. Will return."

"This place was great. I have stayed at others places for longer and staff couldn't remember your name. Only here a short time and they made a point to get to know you. The staff is incredible in so many ways and very accommodating. The rooms themselves can use a little maintenance. Mine smelled musty, the door frame was bent and needs to be replaced. Toilet leaked a little bit. Overall I would definitely stay here again."