Beachwood Apartments

"Seems like nice apartments but their communication is far from good. I’ve called every day for the last two weeks and haven’t been able to reach anyone. I’ve even send emails and no response. I place an application and it didn’t work out for me to move in. I’ve been waiting on my holding fee check for 200 dollars for over 30 days. At first I was told it would be back on my account in a week then they said it would take 30 days via mail. I’m hoping for an update and to make communication with someone. Nice apartments but I would be cautious regarding their communication. Update: Still no check and we are getting close to 60 days since I applied. The most communication that I’ve received has been through this review. I verified what address they had on file when I realized they were sending it through mail. I’m so disappointed."

"Where do i start... I messaged them my intended move in date (Jan 3, 2022) and they said the unit was available so I went through the tedious application process (+$50), then several WEEKS later they finally got back to me but sent me the lease with wrong person's name and move in date on it. They said I needed to move in THAT WEEK and that I couldn't have my already stated move-in date be 2 weeks later like I had originally applied for and been accepted on. They said they can't hold the apartment for 'that long' and that I'd need to either pay $250 to 'hold' the apartment for 2 weeks, and that I'd likely be charged a higher rental rate in January,,, or I could sign the lease for a move-in date a week before I actually moved in so I could actually get the monthly rate they quoted to me to get me apply. Sara La**** was deceitful and predatory to scrape a couple hundred dollars out of me. On the morning of Jan 3rd when I arrived in Cleveland, Sara had told me to meet her at 9am, but when I showed up, she wasn't working that day, hadn't warned anybody, and the other leasing office workers had no idea who I was and that I couldn't move in because some paperwork they needed wasn't done or something. They also wouldn't itemize my rent when I asked and rent would fluctuate over a hundred dollars from month to month but they wouldn't tell me why. Seems illegal honestly. Then they gave me instructions that I needed to set up utilities in my own name (even though they don't even bill me directly and instead I pay an average amount based on building usage and my apartment sq. ft.), but after hours of waiting on hold and being told by the utility company that they can't find a meter for our building and the leasing office insisting multiple times that the utility company need to try harder, the leasing office said 'oh sorry, actually you don't sign up for gas here'... The package room is so disorganized it can up to 30 minutes to find a package, and sometimes you'll get a notification that you received a package, only to find out 30 minutes later after you've checked every single package that yours is not there. Lastly to add insult to injury, I left that apartment clean and much better than I got it, (when I moved in it had uninstalled blinds left on the floor in my room, drywall repair plaster spilled all over the house, dusty, and some old tenant's junk left in the bathroom) but they didn't return about $500 of my security deposit. I asked what the deduction was made for but they ignored my question and proceeded to take over 3 MONTHS to return any of my security deposit. (All photos are from move-in)"

"I saw the apartments online and really liked what they had to offer. I received a call weeks later asking if I was still interested and I said yes. Samara told me that I could come in the next day anytime after 5. I confirmed with her that it would be okay for me to just walk in as she did not schedule an appointment for me or a specific time for me to come and she said it was okay. I just showed up and Samara blatantly lied and said that we never agreed on a tour. The other women in the leasing office proceeded to tell me that she was too busy for a tour and I needed to come back Saturday- which I’m not available. There was no regard for my time and accommodation for their lack of communication."

"I really liked the place initially Synara was great to work with for the application process but the maintenence crew is perhaps the worst I've ever seen. I understand disregarding the minor stuff but I have a huge crack in my daughter's bedroom that's been there since we moved in and the furnace Adlai has a bad smell coming from it. As a previous landlord for 10 years I would at least expect a company to address the issue that create huge liabilities for them. I hate moving but I might have to move when my lease is up."

"Today is October 27th 2022 Still waiting on a new refrigerator. I was informed it should have been delivered already but hasn’t but will be available tomorrow, Friday. Motor in the ceiling fan in the dining room still hasn’t been fixed. Cabinet underneath kitchen was not repaired properly. They literally just put white paint over the mold, dirt and dust. Hot water pressure in kitchen sink is nonexistent. The overhead fan/light above the stove still isn’t working. I’m still unable to use the washer and dryer. Garage door doesn’t open or close. Hopefully it will be repaired soon. My children and I have not been able to fully move into the apartment because we’re still waiting on repairs to be completed. It’s been two weeks now. I’m expected to pay rent on time buy yet I can’t live in the apartment I’m buying for. I’m beyond frustrated. My next step is taking these issues to the Health department and City. Completely disgusted and disappointed with the way things have been handled. New photos have been added. 10/18/2022 Update #2 Still waiting for the apartment to be repaired. Hopefully, everything will be fixed and ready to go some time this week. UPDATE: Service manager contacted me. Please be mindful when moving here. Look at other apartments before you move here. Literally, just signed my lease and the apartment was not cleaned. Broken floor boards. Broken dishwasher. Mold, scum, lime and water build up under the kitchen sink and in the bathrooms. Front door safety is broken and not fixed. Front door can’t be closed or open without slamming the door. It makes such a loud sound. Black refrigerator is falling apart and wasn’t cleaned. Rust on all silver metal, sliding doors and rods, in both bathrooms. Vents and blinds are so dusty. Screens in windows are bent and can’t be closed. Light above oven is out. There are burn marks on the bathroom sinks. Peeling/chipped paint on the walls and ceiling. Washer has so much old lent, mold and dirt inside of it. Fire hazard. Underneath the stove and and dishwasher, there’s so much old food and trash buildup. Food stains on the wall. I’m very disappointed in how this apartment was presented to me. I was suppose to see the apartment on 10/10/22. However, I got a call that the apartment wasn’t ready and maintenance was doing repairs. Okay that’s fine. So my mom and I were shown a 2 bed 2 bath model instead. We got a tour of the whole community and we were happy with what we saw. Came back the next day, 10/11/22 and got the keys and viewed the apartment. My mom and I took pictures and videos of the entire apartment. Now, please be advised that we couldn’t view the apartment until the lease was signed and I paid the deposit. What we found is unacceptable. There are so many health, safety and fire hazards in this apartment! I’m so disappointed. Yes, I’ve called and emailed the apartment multiple times with no response. I’ve sent the pictures and videos to them. I’ve also contacted maintenance, they have yet to respond."