Delta Sonic Corporate Office

"SUPER ANNOYED & DISAPPOINTED with their system, why do you call it UNLIMITED when I couldn't wash my car more than 4 times a month?!!?!?! I've been a loyal customer since before 2010 and never had any issues with my UNLIMITED plan until recently! The grandfathered price was $14.99, 2 yrs ago they raised it up to $16.99 & that is not an issue at all. Furthermore, in May, I added the super club access and they told me the price would change to $22.99. One day in July I was stuck by the unlimited portal line & the cashier told me that I have to acknowledge the price change to $26.99 to be able to go through the portal. I asked her what's the reason for the price change cos I just recently upgraded my account, she told me because last June I washed my car 6 times & if I'm dissatisfied with the change to contact the customer service because she can't do anything on the spot. When I called the customer service, they explained everything again & they told me that they assessed the customers usage every 6 months. She said since I used the carwash 6 times in June, they had to raise the price (it doesn't make sense). I did not get an answer why there is a limit on an UNLIMITED wash! The customer service agent sounded unamused and couldn't be bothered reassuring a loyal customer. When I called the customer service, they explained everything again & did not get an answer why there is a limit on an UNLIMITED wash! The customer service agent sounded unamused and couldn't be bothered reassuring a loyal customer. I only washed my car once or twice A WEEK & why is that an issue when the plan is called UNLIMITED!!!! After more than 14 years, I am no longer a customer & will definitely advise others to stay away from Delta Sonic so called UNLIMITED plan that is not really UNLIMITED after all!"

"Not so bad but sometimes they charge you unnecessarily and specially without any prior notice! Like, i was registered for unlimited interior for 22$/month but all on a sudden i see they charged me $40/month then i called them and they reduced it to 30$/month so wasn't i unnecessarily charged? And specially without any prior notice with an increased in price?"

"Delta Sonic Unlimited is a scam. This wash used to be unlimited. Now, they have my card on file and if I go thru the wash more than 3/month they increase my price. Not that different from Cable TV jacking up your bill. I have multiple cars with interior and exterior so called unlimited memberships. I use the exterior 1/month per car and exterior 1/quarter per car. They keep creeping up the bill. I call headquarters in Rochester NY and every now and then somebody will listen but it’s usually just lip service. Go somewhere else where you get what pay for without the continuous bad billing service in addition to the long wait at a crowded wash."

"Delta sonic main st location in Buffalo, NY broke my side view mirror. I had my truck for 3 months went in for a detail, 2 days later my mirror falls out of the frame and is hanging on by the wires. They claim they are not responsible. After being a member of unlimited services for over 2 years. I'm done with them completely irresponsible of a company that doesn't want to take responsibility for damage that they cause. DO GO TO DELTA SONIC AND EXPECT PROFESSIONALISM"

"Terrible policy and customer support. It’s just one big money grab. Edit: To be clear, the workers on location have always been great to me. Unfortunately, the other day for some unexplained reason when I went to get an oil change, their system said my account was closed out. At the car wash, their system said there were no problems and that my account was fine. The people at the oil change said I'd need to call corporate since there was nothing they could do from there. They were kind enough to give a $7 discount since they couldn't give the $25 discount that comes with my membership. I called corporate. The woman I spoke with was not helpful at all. Instead of finding a way to assist a customer, she instead attempted to find any way possible to make sure I could not get the discount. She told me I had stopped paying in January. I pulled up my accounts and read back to her what I payed every month up through June. She then said they closed my account and refunded me those monthly payments. I then assured her I had never received any such credits. Trying to figure this out I recalled that I had brought my other vehicle to a location once asking if it would be okay to bring it through the wash since it had been a month since using any services. This is what I believe is the source of my account mix up. All records for my prior vehicle were deleted. I was given permission to do so and thought nothing more of it. I was then immediately told that since I transferred the membership to another vehicle I was not entitled to the $25 discount for my van. I spend the money every month for a membership I hardly use. I just wanted to get some value for what I've payed, and apparently that is expecting too much according to corporate policy. If good hard working delta sonic employees were to emulate corporate's horrendous customer support Delta Sonic would cease to exist because no one wants to deal with that nonsense. I was cancelling my membership after this month due to the fact that I wasn't able to get in as frequently, and the crowd is kind of crazy at a lot of the locations. Lately I've been scared to go for fear of getting hit by other customers. it's a real mad house, and the layout at some locations does nothing to help make things better. I was thinking that maybe I'd renew at some other point and see if things improved. After all this, I'm not so sure I want to take that chance."