Travers Premier Auto & Tire Service

"This is the place to come too. It was my first time and I they had my back like family. I will never take my car anywhere else. I recommend you bring your car here and you will be happy with your results."

"DONT BUY ANYTHING WITH TRAVERS ANYWHERE ON THE CAR!!! Bought the car down the street at Travers GMT the beginning of the month and had issues within a couple weeks. Took to the shop and they said that it would be done the next afternoon covered under warranty and they’ll call me. I called the next day. MIKE answered (called a couple times in between) and now it’s still in the shop and we’ll call you when it’s ready. It’s the day before thanksgiving, I gotta work the the rest of the week and now I’m going to have to find rides or Uber to friends and family’s houses on the holiday, not including me ubering to work. MIKE was very rude when I was trying to say all this and said” I’m not a mechanic idk when it’ll be done, we’ll call you when it’s done and hangs up on me in the middle of me talking. I didn’t know that’s how we conduct business. I don’t trust my car coming out this shop and will definitely take it to my shop I trust to check out their work. Terrible customer service! My attorney has been notified about the situation."

"This is one of the WORST car repair shops to ever work on my car. They have very very poor communication. They kept my Range for 2 days before they even bothered to indicate that parts neeeded to be ordered. We had to call them each and everytime we wanted info or an update on the vehicle. After they finally git the parts in. They still didn't contact us. My wife had to call them twice to finally get some details. So we dropped the car off on Tuesday morning when they opened and had to just show up on Thursday afternoon to reclaim the car. Every time we spoke, they kept saying oh were halfway done." Or We gotta update the computer. It shouldn't take 2 days to put Struts on a car. And it should take another entire day to register them into the computer. Their parking lot is filled with dead cars that no one is working on. You can tell becuz the cars have been weathered and they look out of date. The Owner is an older, Unbothered white man who stands outside smoking ciggs all day. This was a shyt show and an even worse experience. My attorney was notified, and we will be filing with the BBB. I purchased 2 vehicles from this shyt company, and there no way a Range Rover should need work 1 week after the purchase. I also purchased a Rogue, and it's having issues now. Imma just take it to Nissan and see if they can use my warranty. Becuz Travers will never touch another one of my cars. EVER!"

"First and last time visit. Gave false information about my vehicle that would lead me to getting rid of it (it's an old vehicle) while trying to offer extended warranty service for my other vehicle. I got a second opinion, and the claims were erroneous. I came in to get my hood release fixed. They initially told me they might have to remove the whole front end leading up to an excess of $500-to tighten a cable for the hood release?!! I explained to the guy that an OReillys auto supply guy just held the latch while I pressed down on the hood to open it before. So we did that together. They overcharged me anyway after leaving it there for the day (over $200) claiming there was 'so much rust' that they had to replace a bunch of stuff and it really totaled over $400 worth of work, and then told me of all the stuff wrong with the car but the main problem was the u joint was loose and would cause the drive shaft to drop out(this is what I got a second opinion on-it's not true). I wouldn't trust them to do anything else on any car! Maybe it's because I'm a woman? I'd steer clear at any rate. They want to sell you a warranty so they can create pricey fixes that will bring them $$$$$"

"Took my Lexus GS 350 F Sport in for an alternator replacement and a rack and pinion replacement took them a week to even get to the car then completed all work in about 2 days. I received the car back with a horrible wheel alignment and was told the frame of my car was bent and that was best they could do as far as getting the wheels aligned. I ship the car to Georgia where I’m now currently staying start driving it and my steer tires are going crazy each one wanting to pull in opposite directions I notice that my AC is not getting cold at all which I’ve never had this problem before after almost being killed on the highway I pull off on an exit ramp where people are warning me that sparks are flying from under my car I get out to find that my control arm on my passenger side is completely off and dragging the ground. I open the hood of my car and the first thing I noticed was they didn’t even put my engine cover back on of all things. My car is currently at an official Lexus dealership Nalley Lexus of Smyrna where I’ve learned that the frame is not bent, the AC isn’t working because it had to be moved to get to the alternator and it was not installed correctly, the wheel alignment was sooooo far off that the pulling between the wheels caused the control arm bolts to snap and that the rack and pinion wasn’t even installed properly. Was also told they would throw in a free oil change in which I ended up paying for (obviously their so forgetful) this work is being paid for by my warranty company and it’s costing upward of 7 grand. I’m writing this review to inform people of what they are paying for when you allow them to service your vehicle. I thank God I was not seriously injured and that my children were not in the car."