Automotive Support Services

"please do not go here if you are a minority or person of color! not only is this place UNPROFESSIONAL but whoever was working at the front was nasty and rude. i initially called to see how much they charge to get my car out the tow after my car got impounded and he refused to give me any type of info. when my bf got his release form he wasn’t trying to give us the car back because the police department didn’t put JR at the end of of the document as it’s stated on his license he didn’t want to accept the document knowing we JUST came from the police department and didn’t offer any type of solution just that we had to leave and go back and get it fixed even though he knows that it wasn’t an error on our behalf. we leave just to call laurel police department and they tell us to turn around and go back because it’s a simple issue that could have been fixed OVER the phone instead of having us do that run around. they are not there to serve the public they are there to TAKE AS MUCH MONEY FROM YOU AS POSSIBLE. my tow company didn’t even want to come and pick up my car because they told me themselves that they are nasty rude people!! How does a tow company turn a job down??? Because they are nasty rude ppl nobody wants to deal with!! the guy up front didn’t even want to give me change to pay my tow truck driver telling me he didn’t have change even thought i watched him count change to give us. -100/10! will never return."

"This has got to be one of the Nastiest Unprofessional Unethical Place I've ever encountered. Cj who I was told by him himself is the Manager/Supervisor. I do not know if that is true or not. He was Very Nasty when I came to get my car. I was given a release form from the police department to get my car along with a MVA print out I'd sheet and he still wouldn't accept it. All because he was trying to add on more fees to my car. I had to go back to the police station where I was told he couldn't do that. And come back again and deal with Nasty service. This is the Worst Place ever. They need to hire Professional Individuals. Cj needs training. I'm not sure how he became a manager, if he is even a Manager. And of Course it seemed VERY RACIST. Trust and Believe a Caucasian would not be treated so Poorly. And as I am unable to respond to your response to this review, I will say it here. This Proves you're racist as I Stated, Poor Customer Service. And Lack of Accountability on your End. You are Very Very Unprofessional and Dis Tasteful as is Stated in ALL your reviews. LDo Better and Traet People Beter, the way you would like to be treated yourself. Everything I said is True. My Circumstances does not have anything to do with your Unprofessional Behavior. That is what these statements is about. Not my situation. LEARN TO TREAT OTHERS WHO DOESNT HAVE THE SAME SKIN COLOR AS YOU WITH RESPECT AND FAIRNESS. This was about 2 THINGS: THE COLOR OF MY SKIN AND MONEY! What it's ALWAYS ABOUT. Do BETTER. OR DONT OPERATE THIS BUSINESS."

"Trust the negative reviews, I’m big on giving places the benefit of the doubt, but this place was completely unprofessional, disrespectful, and genuinely feels like you’re being scammed right in front of your face. Initially called to receive some information to report to insurance, but they would not provide anything other than the total cost it would take to release the car. Went in person, and I state this is a personal opinion, but I feel is shared among the other reviews… could not help but feel unwelcomed and racially discriminated. Spoke to me as if I was speaking anything other than English. Although I was very clear with the specific information I needed, all he would do was give the same answer and ended his response was along the lines of you’re better off in court. I suggest you provide this feedback from the reviews to your insurance before they have to deal with them. Hopefully this business can gain some knowledge and receive this feedback to better their service."

"I don’t understand how can they still work for the police, the guy at the window was not helpful at all a simple process such as getting your car released was turned into a nightmare by this guy, overall rude customer service. Hope you guys don’t end up towed there after an accident they would definitely made everything harder on you that what already is"

"Had my car sent here after getting rear ended and it was a nightmare getting my car picked up by my insurance. The first refused to communicate with my insurance over a recorded line, then after 2 days when my insurance finally got the payment situation settled with this company, when the tow truck arrived they refused to accept payment because the driver's debit card did not have "Jr." on it to match his license and he had to leave and get cash to be able to finally get my car. The tow truck driver for my insurance was a hero, this company is using abusive policies to hold cars longer to milk more money instead of releasing the car."