Hi-Tech Auto Repair Services

"Very professional, everything I asked for was done in a timely manner. Answer all my questions and was straight forward with it. I recommend this shop for any maintenance issues."

"Service was amazing! They stayed opened to assist me after hours & Dee was so helpful and attentive and the two gentlemen in the back *I didn’t get their names* highly recommend and will definitely be back!"

"My niece pulled her card out to pay for service. A Southeast Asian woman begins saying, “YOU BETTER NOT DO A CHARGEBACK.” WHAT???Why did she assume my niece would do that? She repeated the rude statement several times even though my niece assured that she’s not that kind of person. NEVER AGAIN. Pretty sure she based her assumption on the color of her SKIN. DO NOT RECOMMEND. TAKE YOUR MONEY ELSEWHERE."

"RACIST - I am a Black woman & I was making a payment with them and when I pulled out my card to pay the southeast Asian woman at the front looked at me and said “you better not do a charge back” inferring that I was trying to scam them in anyway. Confused I said ma’am I’m not that type of person I’m not sure why you are saying that. She again says “you better not do a charge back because if you do we are going to come after you and make sure you pay.” I again say I’m not sure where this is coming from but I’m not that type of person. This is happening in their lobby out in public for anyone around to hear how she is addressing me. Mind you this is not how the non Black person before me was treated. It was incredibly embarrassing to be treated this way. Whatever preconceived notions you have about Black people should not bleed into your business practices especially when you are servicing a predominantly Black area. Disappointed doesn’t even begin to describe how I feel. Can’t believe in 2023 people still behave this way after everything we witnessed people still believe it’s okay for them to behave this way. If you are Black do yourself a favor and find another business to give your Black dollars to because this establishment does not respect Black people."

"I'm not really one to give negative reviews, but this location has been a headache to deal with for the past 2 weeks. I recently moved to Maryland and I scheduled an inspection here on 3/11/23 for a state inspection. Upon inspection, the inspector discovered a rusted support on the right rear tire. Since my temporary registration expires at the end of the month, the inspector said he would reach out to the dealership they work with and call me with an estimate as to how much it would cost to replace the part. I did not hear back from them. I called them 3/13 and was told that they did not know what was wrong with my car and therefore had not gotten in contact with the dealership and could not give me an estimate. I was told they would talk to the inspector and get back to me soon. I again, did not hear back. I called 3/16 again asking for information about the estimate to get my car fixed in order to pass inspection. They told me again that they were unable to talk to the inspector and that they would call me on Monday, 3/20, with the estimate. Monday 3/20 comes and I did not hear from them. I called that afternoon and was told I now needed to bring my car in again so a different person could look at it. I bring it in the following day, 3/21 and am told that the fix would be over $600 for the part alone, but that the original inspector had misjudged the severity and it didn't need to be replaced. They told me I had to get it inspected the next morning by a second inspector. This morning 3/22 I dropped off my car for an 8:30 appointment. I was told that the car would be finished well before noon. At 11:40 they told me my car was ready for pick up. I am appalled at the lack of professionality and refusal to communicate basic information. The mechanics themselves were very kind however and willing to work with me to figure out the best course of action. I will not be going here again."