Taylor & Tyler HVAC Repair Contractors New Orleans LA | AC Air Conditioning

"Our AC was blowing hot air and tech came in and had us back cooling off in less than an hour. This was after hours so it costed a little more which we had already known that but ended up still being way cheaper than we were expecting. Great experience on our air conditioning repair. Would recommend and would use again! Update: Had them come out to replace our unit one time and another time we replaced all of our ductwork. Both times they were prompt, their techs were polite and mindful of our home which was a big plus for us. The pricing has never been an issue either with this company as they have some very competitive pricing compared to the quotes we had gotten Taylor & Tyler HVAC were always way under some how. We have had zero leaks and zero problems with anything they have done for us too even after over a year installed now."

"On August 15, 2023, I called to have service done on several ac units at my apartment complex. I gave them the list of addresses and apartments while we discussed the service being done over the next few days. On August 16, 2023, we were on the schedule for a technician to service three of our units. At 11:34 I called for an update, we discussed further the details of the service calls and i was told, they would call when a technician was on the way. At 4:03pm i get a called, stating they would not be servicing my property due to the volume of work i needed. They stated it was beyond their capability and they did apologize. My issue and reason behind this review is that, we spoke a few times and i feel as though when i initially gave the units & they noticed the amount of work, i should have been turned away then, not strung along the whole day. I gave the tenants notice that a vendor's technician would be coming and then last time had to explain that they cancelled and would not be serviced until we could find another vendor. I really could not believe a business would turn away work especially when a payment was being made the same day but it is what it is & i hope they get better communication."

"The tech seemed good. I think so anyway. The office however is awful. They don't listen, assume they know better than you and they will out and out lie. We called at 830am and several times throughout the day. The company had come out a few days earlier and based on that the office staff thought they knew what was going on with the system. They were wrong... Finally we insisted someone come and check it after waiting all day and we had to pay a after hours fee. The best part is we had to pay up front before they even knew what was wrong with system. Be ready to write a check or pay an additional fee for using a card. Really not easy to work with."

"New full AC system installed with inside and outside units at our house in New Orleans. Duct work and vents installed too. We replaced the entire system and had them put some air purification devices in as well. We had a newborn baby and wanted to make sure everything was perfect for him. This company did a wonderful and flawless job. The techs were polite. The whole experience was painless! Great Job again y'all!"

"My unit of 18 years went out. I called Taylor and Tyler at 7am on a Friday morning and they sent a service guy out right away. After Matt checked out our unit it was evident that we needed a new system. Matt explained to us what was wrong with the old unit and the pros and cons of fixing and replacing. We decided to replace. He called his boss Eric and he came right over to talk to us about replacement. Eric offered us three options. A good, better and best option. We opted for the best option. Matt was able to fix our old unit to get us through the weekend and the installation guys were at our door first thing Monday morning. Everything went smoothly and we were back in business Monday evening. We had a great experience with Taylor and Tyler and will recommend them to others. Thanks guys!"