Us stock in New Malden

“Fast and good customer services, also refund purchase with no question asked.”

“Legend. Thank you Robert Rosen and the rest of the team for all your help this morning. What incredible customer service bright and early on a Saturday morning. We will back!!”

“Joined the Halfords premium club and my car received the 10 point car check for free. Had the best help from John who pumped up all car tyres, added oil, checked wipers, topped up coolant, wiper fluid and anti freeze etc! Milo at the desk was very helpful with registration for the premium club and processing my discount and payment. I will also be getting a ‘free’ MOT in the near future via Halfords using my premium club subscription . All in all great customer service. Thank you Halfords.”

“We bought a bed from this store. Usman helped us with selecting of our bed by showing us lots of different mattresses. Ue was extremely knowledge and really took his time with us. This enabled us to buy with confidence.”

“Such a nice fancy shop for new born appreciate to the worker Abbie very helpful”

“Where I ordered my Kitchen from. Jin very professional salesperson.”

“SALES EXPERIENCE: I had a really great sales experience at Sofology New Malden. I had two visits, the first to check out the sofas and then the second to actually make my purchase. Both times I appreciated the staff's friendly welcome, balancing attentiveness as well as giving us space to consider our purchase when we needed it. It was much better than a nearby furniture store which had very pushy sales staff who put us off immediately. On our second visit to make the purchase we were helped by Jimmy who was friendly and did everything for us, demonstrating how the sofa bed we were interested in worked and also demonstrating an alternative sofa bed so we knew all our options. He was knowledgeable answering all our questions on fabric and cushion materials. Finally he took us through optional add ons and our financing options all the way to a successful purchase. All the while he listened to our requirements and made us feel like valued customers and we appreciated the time he spent with us. He advised us that the lead time on the sofa we were interested in was under 8 weeks, so I will reserve judgement on the final product until it actually arrives! For constructive feedback, I had two minor gripes. 1) Sofology's website does not give the detailed dimensions of the products that you need to know for whether you can get the sofa into your home. For example, the dimensions on the website give the height of the sofa including back cushions, but you can, of course, take the back cushions off to get it through a door! I took a tape measure along to the showroom to measure the "hard" dimensions of the sofa bed to double check that the sofa bed could get into my home. 2) The New Malden showroom did not have the material I wanted (Drift Lime) on a sofa so I could not see it on a full sofa. Jimmy explained that this was because the choice of fabrics was greater than they had space in the showroom to display. The swatches were good to get a sense of the fabric, but it would be good to see a bigger sample. Some sofa shops have a big rail of fabrics on hangers so you can see what a big sample of each fabric looks like. Overall, a great experience. UPDATE 14/11/2022: DELIVERY EXPERIENCE My sofa order took just over the 8 weeks I'd been quoted for the sofa to arrive at the Sofology warehouse, but not too concerned about that. For the first delivery attempt that Sofology arranged my address did not go into their system properly because the name for my block of flats got removed from the delivery address. The delivery driver ended up five minutes away, but said he was unable to come and deliver to my flat because the address was not exactly correct, which was frustrating. I called Sofology back and they told me to call the New Malden store. The staff member I spoke to was very apologetic and helpful, understanding my issue and making sure to manually fix my address on the system. I also received good communication from Sofology central office to rearrange delivery. On the day of second delivery attempt I kept updated on when the delivery would happen on the app. The delivery staff carried my very heavy sofa bed up several flights of stairs to my flat and also had to negotiate parking because all of the spaces outside of my flat were occupied. They were professional and courteous, true heroes. The result is that I have my new sofa and I love it! I will post an update again in a few months to note how it has performed.”

“I can only say that all the staff there work really hard. I had the pleasure to meet Ashley, Mo, Hamid and Suresh and they are all fantastic people which always go the extra mile in helping their customers.”

“Very friendly staff and a good range of Indian ingredients, as well as the usual items you'd expect.”

“Good prices and excellent customer service. I recommend.”

“The t-shirt I ordered was a true size and of decent quality.”

“Fantastic Korean food shop. Massive assortment of original Koren food, vegetables, fresh (live) and frozen sea food. Number of ingredients are incredible. Whenever I come for shopping there is always avaliable space in car park at front (weekends).”

“With the addition of self checkout. This is one of the best places to shop for groceries and special buys (you are bound to find some hidden gems). Their quality is exceptionally good. Hard to believe they are cheaper than most supermarkets”

“I have been attending this practice since it opened and I cannot rate it highly enough with all dealings with my dog. My pet has always received wonderful care and I am given very sound and clear advice with a sensible plan going forward. Thank you x”

“Big shout out to Diana for being so accommodating with a returns from another branch. It’s great to see true “customer service” in action. Thank you!”

“Good Wilko. Better than the one in Kingston as their shelves are actually stacked full. Good prices on all sorts of household products.”

“The staff are very helpful and humble. I would highly recommend this store for authentic Indian groceries. One stop shop for all the goodies you need for an Indian kitchen. Five star from a regular customer.”

“I recommend Ajet fashions for the quality product. Every time i purchase here. I am very much impressed by this traditional indian saree with accessories i got this time. Would like to share the picture too. In addition the warm welcome by Mrs Christina with utmost patience to show all new collection was really awesome.”

“Type of customer: morning coffee and dash to the station. The staff are great, very friendly, fast and always have made a delicious coffee, never burnt. I’ve yet to sit down and try food but the coffee is spot on every morning! Thanks ladies!!”

“Great shop in the high street. They stock a surprisingly large collection of things. The owner is also very helpful should you have any questions.”

“Got some really nice custom built shelves from here. Never seen any like it. Extremely happy”

“Small local convenience store and a Post Office. Very helpful staff doing their best for the community.”

“Amazing. Had my 50th here with a group of friends. Karaoke is fun, limited list but great rooms and superb service. The food is amazing and we had a great time. I will definitely come back. Aimee and the team were brilliant. Thank you.”

“The car park is big, it has click and collect bay area. Inside there's Harris and Hooke plus Costa express machine. Also H&B shop too. There is public toilet inside. The upstairs has electronic and home appliance and clothes. The staff are very helpful, so if you can't find an item they will help you. Opposite the car park area there is petrol station and car wash”

“Friendly owner. Only place I could find that reliably sells fresh curry leaves”

“The only independent pharmacy in New Malden! Very professional staff. There's a great range of products such as Vichy, Roche Posay, Bioderma. Lovely baby products such as Mustela; and medical products such as Solgar vitamins. Great service from a lovely team!”