Tesco Extra

"Poor halal selection, hardly ever able to get my full shop. Unfriendly staff that always seem inconvenienced if you should need help & the self check out staff are rude, dismissive the worst customer service/ support… ooh & it seems My child is continually profiled whenever we use this store, it’s not a coincidence that she is stopped by security! This store gives the Tesco brand a bad name & rep! The only positive review I’ve got is there’s ample parking during the weekdays."

"Tesco Extra, New Malden - Thank you to the gentleman working at the self-service tills last Saturday around 2pm for noticing my injured hand and so kindly and sincerely asking if I was ok. You also offered to pack my bags for me. It was busy and you were dealing with a lot of customers but you still took the time to make sure I was alright. Your colleagues working with you were also cheerful and very helpful. I am sorry I didn’t think to get your names. But thank you."

"I shop regularly at Tesco New Malden with my young autistic son. Today whilst shopping he became very overwhelmed whilst at the checkout and the gentleman serving me was very kind and helpful at telling another customer to give us some space. Another member of staff also brought over some tokens for my son to play with and spoke very gently to him. I hope they see this comment and know how much I appreciate their kindness."

"So recently I’ve been using “scan as you shop” scanner, first time I used it I scanned everything and immediately put my shopping in Bag, once we went to check out and transferred the scanner to the screen, a message appeared on the scanner that 30 of my products need to be checked by a member of staff, so we had to take everything out of bag for them to scan 30 products, so we can pay, for our shopping. And today again, went shopping in Tesco using the scanner same thing happened but this time 50 products had to be checked and scanned by a member of staff, she didn’t manage to scan them properly, so after 10 min of waiting we had to go to one of the cashier tills and put our shopping on there for them to scan everything. I just don’t get the point of all this, the scanner is supposed to make things easier and faster, but it’s making it more difficult and wastes our time. This never happens in other supermarkets, only in Tesco, sort it out, it’s ridiculous"

"The car park is big, it has click and collect bay area. Inside there's Harris and Hooke plus Costa express machine. Also H&B shop too. There is public toilet inside. The upstairs has electronic and home appliance and clothes. The staff are very helpful, so if you can't find an item they will help you. Opposite the car park area there is petrol station and car wash"