Supercuts Edgware

"I have been previously and had great cut and blow dry. Monday there was a different stylist. I have a really bad cut. Looks like an amature or child cut my hair."

"Been going to the salon for decades. No more! I'm done with this salon. It's gone downhill since Emily left and now they have this strange booking system. Two haircuts ago it was cut badly. We measured the length either side of the face with a ruler and the measurements were nearly one inch different. The next time was OKish. But today I booked early and was second in the queue and told to get there at 9.55 am. The hairdresser was busy and said she would text me. I did all the possible things that Edgware has to offer and still no text. So frustrating on a precious day off. I went back over one hour later as I tried to check again online and this seemed to be about right. I was planning to wait there a few minutes. To my relief she was sat at reception and looking out (not doing anything) so I thought my appointment had finally arrived. Well! She was the opposite of welcoming. I asked if I could sit, she showed me a chair across the room in quite an offend manner. I asked how much longer. She told me about an hour. I am normally very polite and tolerant. But on this occasion I just stood there and went through all this in my mind, and something inside just flipped. I told her that I wanted to cancel, turned and walked away. I went to "Pink" in Mill Hill. The contrast in customer service was remarkable. But back to Supercuts Edgware. I have also witnessed ageism. Months ago I was told that the new queuing system meant I had to scan a barcode without any attempt to enquire if I was able. Whilst navigating this system on my own, another lady came and she appeared to be around eighty. She was told to take a seat. No need to scan a flaming barcode for her. Presumably being a few years younger means you get a bad attitude and a worse service. I rarely give bad reviews but this salon deserves one. I do not intend to go back."

"Have nice stylist , done a good job, but salon very cold.because heating not working and only very small blow heaters which were not very good , but otherwise my hair was done professionally and stylist very professional and kind , please sort heating out"

"I’m giving four stars based on the lovely, overworked and cold hairdresser who is currently there. Not giving five stars for the following reasons: 1: after booking online, told to go to the store. Went and used the scan and go to join the queue. Told that there is an hour and half wait so can do some shopping and I will get a text when it is my turn. Did my shopping only to get to the shop and find out that two walk ins had come in and my turn was bumped down the line. No where on the website does it tell you that they still do walk ins. So I sat and waited for near on two hours. This cost me an additional £12 in parking fees. Not happy about that. 2. It was so cold yesterday due to the shop being right by the entrance/exits. Heating was very poor and for someone who has been ill and recovering from an op it was really bad. I’m sure health and safety would have a few words about working and waiting in such conditions. 3: on a weekend, only one hairdresser working on what is technically the busiest times. Poor woman had to cover hairdressing, till and cleaning duties. Note to Supacuts Head Office, please read and remedy as not just myself but other women who had booked online arrived at the salon for their appointment only to be confused and angry at the misinformation online."

"I’ve be been coming to super cuts for quite a while.Ronak is very good.She’s very gentleShe cuts my hair very nicely,And I’m satisfied once it’s done.I’ve always had a good experience which is why I come back.But I need to come more regularly as it was a while since my last cut"