Pet wellness center in West Drayton

“Excellent staff, great bar, rooms are very comfortable. Really recommend it for business meetings. Shuttle bus to and from the airport. Great time there. If you need to go in city center its is convenient to catch the underground at the nearest underground station, easily reachable with a bus, you save a lot of time if you compare to go back to airport and catch there the underground. We just had a one night stay flying into and then out of Heathrow. We took the free bus there from the airport and it was about a 30 minute ride from Heathrow. The hotel is clean and modern, very typical Novotel property. They do have a nice bar for snacks and breakfast plus a full service restaurant. The service in the restaurant is great and the food is very good Italian. Clean, spacious room with full amenities. Very good restaurant, though it used to be small and intimate with lots of ambiance, and has been expanded and a bit too modern. Great hotel stay near airport. Good bus service from airport. Stayed here as most people do I imagine to be close to the airport before flying early the next day. Was a bit troublesome to get to - would have been better if walking distance from the airport - but when we got there we had a very nice meal in the Italian restaurant. Went for a swim afterwards, Room was good, very nice bathroom and shower, nice TV and comfy bed (but pillows too soft and no choice to change them). Would certainly go back if needing an overnighter. Stayed for a couple of days at this property while working with a client. The staff here was outstanding. You expect helpful and courteous, but there was an extra level of helpfulness and kindness to the service provided. We used the business conference services and for a very reasonable price, we had opening coffee/tea service, two catered breaks and a hot buffet lunch - all served in a very, very creative and appealing manner. The level of service from the business services team was superb, even paying attention to when we took breaks to ensure that a meal was shifted if needed. I would love to replicate this property and what they are doing in other locations!”

“Very clean and nice place to stay to spend the night while on a long layover just 5-6 minutes' drive from the airport. Despite short distance to airport, unfortunately not walkable due to location being near the intersection of some major roads that were not very pedestrian friendly. Staff are friendly and courteous. I had two meals here (dinner and breakfast) and the food was very good.”

“This is the second time we stayed. The first time there were some issues, the second time the staff made sure everything was perfect. Rooms are very good standard and extremely clean. The breakfast in the morning was delicious and a lot of choice. The spa was great, the children had amazing time in the pool, we had a chance to enjoy a lovely steam room, hot tube and sauna. The water in the pools is perfect temperature too. A big thank you to Alvaro for making sure everything was perfect for us. We are really happy that we could do our weekend again, the stay was amazing.”

“I wanted a good value hotel close to terminal 5. Massive comfy bed, great shower, good staff, good location, good value. Lots of bus options to T5. Slightly dated fittings and the sound proofing wasn't great (some noise through door and walls), but neither was a significant issue. Overall, good value and I would go again.”

“For the price that you pay you get extreme value for money. Easily as good or better than travel lodge's i have stayed in. The TV in the room was not working, they offered me an alternative room if i wanted or said they would get it working the following morning. They did. Very good response to what could have been a negative, but there reaction to the issue and giving two options too resolve this only makes the experiance better”