Local experiences in New Malden

“They are really amazing, friendly and professional staff. Alway taking care, time and effort on you and your hair… it had been years since I met a barber like this. I really do recommend this barber… I travel 1 and a half hour just to get this haircut even though there are other local barbers around my area… so you should know how good this barber must be. They also have a coffee shop next door so if there is a long queue I do recommend going into the shop and wait until your turn.”

“We’ve been with Seoul residential for almost 10 years. They’ve been extremely professional and helpful throughout the years. All the staff member I came across over the years are exceptional and friendly professionals. Thank you very much. 5 Star agent ⭐️”

“We went to the store yesterday to buy a tank and various essentials/accessories to prepare for my daughters first small pet fish. They had a great variety of products including lots of well-known character ornaments to put into the tank. The staff in aquatics were very helpful and ensured we got everything set up correctly for the fish we planned to buy the following day. Very informative and friendly. Today we took our daughter to choose the fish. The staff member, Matt, served us and he was amazing with my 5 year old daughter. He went out of his way to choose specific fish for her so she could tell the difference between them and was so welcoming and helpful. Thank you so much for making my daughters day! Went back a week later to get more fish and two shrimp. This time served by another gentleman with brown hair. He was really helpful and amazing at his job. Very informative about every aspect of the shrimp and fish. Thank you again for your help!”

“Joined the Halfords premium club and my car received the 10 point car check for free. Had the best help from John who pumped up all car tyres, added oil, checked wipers, topped up coolant, wiper fluid and anti freeze etc! Milo at the desk was very helpful with registration for the premium club and processing my discount and payment. I will also be getting a ‘free’ MOT in the near future via Halfords using my premium club subscription . All in all great customer service. Thank you Halfords.”

“We recently attended a family wedding here, and cannot recommend it highly enough. The food was really something special; absolutely delicious. Every aspect of the organisation was spot on and the Owner, Chef and Staff were friendly, helpful and professional in all they did. A great day was had by all.”

“good food, fresh tasty naan. customer service top tier”

“I was totally delighted to meet the chefs and tasted the most delicious ‘pot stickers’ and hand made spring rolls that I have not tasted since a trip to Thailand Years ago. Authentic gorgeous food. Lovely staff and genuinely great food and music. Looking forward to taking friends and family there. Brilliant”

“Excellent service provided for a dent repair and body work. Really affordable price as well. Highly recommended.”

“Always comes fresh and piping hot delivered by friendly staff. Great offers all the time, too! Thanks guys!”

“SALES EXPERIENCE: I had a really great sales experience at Sofology New Malden. I had two visits, the first to check out the sofas and then the second to actually make my purchase. Both times I appreciated the staff's friendly welcome, balancing attentiveness as well as giving us space to consider our purchase when we needed it. It was much better than a nearby furniture store which had very pushy sales staff who put us off immediately. On our second visit to make the purchase we were helped by Jimmy who was friendly and did everything for us, demonstrating how the sofa bed we were interested in worked and also demonstrating an alternative sofa bed so we knew all our options. He was knowledgeable answering all our questions on fabric and cushion materials. Finally he took us through optional add ons and our financing options all the way to a successful purchase. All the while he listened to our requirements and made us feel like valued customers and we appreciated the time he spent with us. He advised us that the lead time on the sofa we were interested in was under 8 weeks, so I will reserve judgement on the final product until it actually arrives! For constructive feedback, I had two minor gripes. 1) Sofology's website does not give the detailed dimensions of the products that you need to know for whether you can get the sofa into your home. For example, the dimensions on the website give the height of the sofa including back cushions, but you can, of course, take the back cushions off to get it through a door! I took a tape measure along to the showroom to measure the "hard" dimensions of the sofa bed to double check that the sofa bed could get into my home. 2) The New Malden showroom did not have the material I wanted (Drift Lime) on a sofa so I could not see it on a full sofa. Jimmy explained that this was because the choice of fabrics was greater than they had space in the showroom to display. The swatches were good to get a sense of the fabric, but it would be good to see a bigger sample. Some sofa shops have a big rail of fabrics on hangers so you can see what a big sample of each fabric looks like. Overall, a great experience. UPDATE 14/11/2022: DELIVERY EXPERIENCE My sofa order took just over the 8 weeks I'd been quoted for the sofa to arrive at the Sofology warehouse, but not too concerned about that. For the first delivery attempt that Sofology arranged my address did not go into their system properly because the name for my block of flats got removed from the delivery address. The delivery driver ended up five minutes away, but said he was unable to come and deliver to my flat because the address was not exactly correct, which was frustrating. I called Sofology back and they told me to call the New Malden store. The staff member I spoke to was very apologetic and helpful, understanding my issue and making sure to manually fix my address on the system. I also received good communication from Sofology central office to rearrange delivery. On the day of second delivery attempt I kept updated on when the delivery would happen on the app. The delivery staff carried my very heavy sofa bed up several flights of stairs to my flat and also had to negotiate parking because all of the spaces outside of my flat were occupied. They were professional and courteous, true heroes. The result is that I have my new sofa and I love it! I will post an update again in a few months to note how it has performed.”

“Great pool for kids. Good facilities and plenty of space for changing. Deborah and Louisa at reception went out of their way to help me as I was stuck with two kids and a dead phone.”

“The best in the business .would not go anywhere else .used this salon for the last 17years since when they first opened . COnsistant,extremely high standard. Best cut and color in the world.”

“Great service. Controller greeted me and was very polite. Driver turned up on time and was understanding about cash point not working. Normally drivers leave if you don't have cash, even when not your fault. He was accommodating and patient in stopping at next cash point. Thank you for a service very well delivered. Definitely be using again. Highly recommended.”

“I can only say that all the staff there work really hard. I had the pleasure to meet Ashley, Mo, Hamid and Suresh and they are all fantastic people which always go the extra mile in helping their customers.”

“New Malden taxi best for airport transfers service with cheapest fare.”

“Very friendly staff and a good range of Indian ingredients, as well as the usual items you'd expect.”

“Great little coffee shop next to Malden Manor Railway Station. Nice outdoor seating area out the back when the weather allows.”

“I cant recommend this little deli enough. The crusty rolls are just like what we used to get from the bakery when I was a kid with lots of filling. My daughter had the panini cheese and ham and she loved it and she got homemade lemon drizzle cake to go. Great little place for lunch we will definitely be regulars. Oohh a d the gelato is yum and the woman running is the nicest. Great place”

“Great service from Shaun & his team. Always helpful. 10/10.”

“We had been there for breakfast on January 1st . The food was scrumptious. Coconut chutney was too good. It tasted like homemade coconut chutney which is very hard to find in restaurants . Wonderful ambience. The owners are very friendly. Great place to go with family and friends. If you like traditional South Indian food “Mess” is definitely a go to place. Looking forward to visiting Mess again sometime soon.”

“A very nice atmosphere new bingsoo cafe. Tried the rice cake bingsoo and green tea today. The service is quite good and the waiter is quite handsomw as well haaaha. Reasonable price. Best afternoon time waster place in this area. Recommended.”

“Chamberlain's did a fantastic job with my elderly Ford Focus. The job took much longer than anticipated, but I was updated daily by Matthew with regard to progress and costings. They even lent me a car for the weekend! Many thanks - highly recommended.”

“I was originally quoted over £500 by a local garage to repair the blower motor and wiring harness in my VW van, however Adeem was able to make a very simple repair within just over an hour and save me more than £400! Great communication and service. Highly recommended!”

“So pleased with the quality of work that has restored my car to its former pristine condition.Thank you so much.”

“Tariq is very knowledgeable and helpful. He is usually very busy but will always try and fit you in. He explains the problem with your car clearly and resolves the problem easily. I would 100% recommend his services. 10/10 for customer experience and trustworthy!”

“Great barber shop with attention to providing the best hair cuts, giving new ideas for suitable, modern styles as well. Highly recommended!”

“Cannot express how exceptional the team at Groves Residential are! They have your best interest at heart, very easy to communicate with, and they really do make your life easy! 100% recommend them to anyone.”