Top 30 Best Friendly staff facilities in London
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Premier Inn London Hayes, Heathrow (Hyde Park) hotel
● Open“My first visit to this particular location. Stayed here as was close to airport for my holiday but still close enough to central for me to go and explore London… Great room and service, checked in by Lara, very friendly smile. Restaurant not too bad for dinner had server Rachel, very happy lady. For breakfast was not the best buffet but good enough.”
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Sofitel London Heathrow
● Open“Spent the night in the hotel before flying off to Athens. There is a covered walk to Terminal 5. Maria the receptionist greeted us and was so welcoming, friendly and professional. We checked in and checked out fabulous room. King-size bed, shower cubicle and separate bath, towelling robes and slippers. Loads of extras, natural loofah scrub and Balmain toiletries. We had breakfast the next morning and there was everything you could wish for. Highly recommended. It's not cheap but a perfect way to start your holiday. View of runway, room very quiet.”
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Swan Guest House LONDON - HEATHROW
● Open“Due to flight being delayed, my mom and a family of 4 missed the connecting flight. I rang the hotel and Vladimir, the guesthouse owner, held 2 rooms and made sure, they were alright. He also organized the taxi the next day. The rooms were very clean, the guesthouse just a short drive from LHR airport. It was a huge relief for the travellers and me, to know, there was someone who actually cared (Airline didn't help at all!!) We will definitly be going back!”
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Novotel London Brentford
● Open“The hotel was great, it looked stunning, the staff were super friendly. The place had amazing lights, the shower had button that let you see through to the hotel room which was funny. We loved the pool and Sauna. They have parking which you have to pay for and the breakfast selection was incredibly tasty and a great selection. Anna was really kind to my daughters. Thank you for letting us stay, it was really fun & we had an amazing time there.”
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ibis Styles London Ealing
● Open“The Ealing location was amazing room was clean and the staff extremely friendly. My sons and I were traveling over for a football match and in the chaos I had thought I booked the Wembley Ibis. The staff there kindly held our bags until the event was over. Was thankful to know our bags were safe while we had fun.”
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YHA London Central Hostel
● Open“Really good location, very clean, friendly staff and great cafe area. Good affordable alternative compared with hotels in London which are eye wateringly expensive for most people. The nearest tube is about 10 minutes walk or perhaps a little less. Only downside is a 10am checkout which seems a little early but nothing major - elevator is also very small so factor that in when you're leaving in the morning when it's busy.”
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Premier Inn London Blackfriars (Fleet Street) hotel
● Open“Nice location and just off the main street. Room was lovely and clean and the bed was very comfortable. Stayed here for 4 nights and also had our breakfasts here, the staff were helpful and polite so cannot fault this hotel. Would highly recommend.”
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Mondrian London Shoreditch
● Open“Perfect place. Friendly relaxed staff, great location, laurels on the roof a lovely bright place to spend an afternoon. Pool very small and you’re in view of the diners but cute. Got a great room upgrade through efforts of reception girl from Moldova, don’t remember name..! Had a large roof terrace though not much use in winter, I’d love to come back to it in summer.”
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Hyatt Place London City East
● Open“This has easily become my new favourite place to stay in London. The rooms are spacious and comfortable (and actually look exactly like on the website)! When checking in I got a kind upgrade to a corner room and let me tell you, that made the stay 100% better — at night, the skyline gave total New York vibes & at sunset, the golden sun rays filled the room (check picture Nº 8 for proof, haha)! The staff are super friendly and helpful, breakfast was delicious and overall, the stay was really really great value for money! 100% recommended ♥️ Can’t wait to be back!”
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The Stratford Hotel London
● Open“It was a lovely lovely stay. The hotel is just so beautiful. Starting from the atmosphere and very elegant furniture. Very kind, welcoming and warm stuff. Rooms were very neat and clean and we are the home Like feeling. I will definitely come again.”
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Park Plaza London Waterloo
● Open“The hotel is modern. You literally dont have to move to turn on/off the lights, AC and even the curtains! You are able to charge with EU cables as well, which is a huge bonus for me. The staff is extremely kind. Everything is clean. Definitely not the last time, that I will be staying here. Worth all the money.”
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Hampton by Hilton London Docklands
● Open“Fantastic team of staff who looked after us so well before leaving for a flight early the next morning. Special mention to Alisha/Alicia for her incredible kindness when we returned for our car 2 weeks later, and the restaurant staff at breakfast. Thank you so much! Wouldn’t hesitate to recommend.”
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Fraser Place Canary Wharf, London
● Open“It is a scenic neighbourhood and has been recently cleaned. The nearby Boardwalk Place is a haven with best security and it is maintained to good standards. Despite not staying in the hotel, I can imagine how beautiful the views must be from Fraser Place.”
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Arosfa Hotel London by Compass Hospitality
● Open“In the heart of London clean, calm, small a boutique hotel. I many thanks to Mrs. Florinda and her friends.”
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Hairy Hounds London
● Closed99 Boundary Road, London NW8 0RG, United Kingdom“Always do a great job and the staff are all so nice to us and our dogs”
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Daisy's in the Park
● Closed“I've been coming to Daisy's for years! Love the breakfast/brunch options as well as just dropping in for a coffee or hot chocolate after a walk in Pinner Memorial Park! I love having the Veggie Breakfast, and there are lots of veggie and vegan options too. Plenty of lunch options too!”
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Spa Bar London
● Closed“Kiran and the team were welcoming throughout my stay. I had the all in one Gua Sha facial and highly recommend it. I came out looking 20 years younger, in part due to Kiran's skilled facial and her analysis of what I needed. I live on the other side of London but will definitely be travelling back to have this done again - Make it a relaxing day out and add some follow on services too. 2 weeks later, my skin is still glowing and I've been make up free”
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Premier Inn London Heathrow Airport Terminal 5 hotel
● Open“Perfect for a good night’s sleep if you’re arriving late or have a layover. Easily accessible from T5 via bus 423 which costs £1.60. You pay the bus by tapping your contactless card on the reader when you enter. The hotel was clean, quiet and easy to navigate. Rooms were like every other Premier Inn. Sure, it may look a bit outdated but it’s safe, clean and does the job. I also felt safe as a female traveller, as you need to swipe your card at checkpoints to access various areas and a door chain is present by the room door. Additionally there’s a McDonald’s right next to the hotel, great for a cheap breakfast.”
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Holiday Inn London - Heathrow Bath Road, an IHG Hotel
● Open“Zero complaints here. Rooms were new and fresh. The bar in main floor was decent but a tad expensive. We had a buffet style meal for our group and was okay. The breakfast was really good. I couldn't hear any planes taking off all night or day. Very sound proof”
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Hampton by Hilton London Park Royal
● Open“Just wanted to share our absolutely awesome experience here recently at the Hampton by Hilton London Park Royal. My wife and I decided to travel to the UK and France for our 10 year anniversary and we brought our kids with us. I ended up getting 2 rooms for us so we weren't as cramped. Let me just say that this hotel exceeded my expectations! It was bright, colorful, clean, safe, the rooms were very clean and functional, breakfast was outstanding. All the staff were incredible and it was right next to a Tube station which was great to get to downtown London easily from. They also had an in-house restaurant which was quite decent and we used it multiple nights when we were just too tired to venture out again. Everything about this stay was great, especially the staff, even down to the maintenance guy who came to fix our breaker in our room when we blew the fuse plugging in a shoddy UK to U.S. power converter lol. Shout-out to Kat & Sarah I believe their names were, front desk manager and server who were super friendly and gave excellent service. Whatever they are getting paid they need to get that doubled because I have never seen employees juggle so many customers like that all while maintaining the same level of service with a smile on their faces. I am a well traveled Hilton Diamond member and this stay absolutely made our vacation and my wife and kids are still talking about it to this day almost a week after we got back to the USA. My ONLY gripes (and this is being nit-picky) was I wish on-site parking garage pricing was a little cheaper (granted there is nearby street parking but with all our luggage I didn't want the extra hassle), I wish there were able to accommodate having our rooms next to each other even though I requested this online months in advance AND called the week of but we still ended up separated by a few rooms. At least we were on the same floor though. Also, I wish they had a little bit softer mattresses. That was our only complaint about the rooms; the mattresses were a bit on the hard side (but this seems to be a common theme in Europe vs the USA), the times we've been abroad most places in Europe have harder beds than what we are used to in the U.S. and this made it difficult to sleep; I feel like a simple mattress topper would do wonders in this department) Other than that, it was an excellent stay and we will absolutely be staying here again whenever we visit London! You'd be doing your self a disservice staying anywhere else for the value you get at this well run hotel!”
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Holiday Inn London - Brentford Lock, an IHG Hotel
● Open“The staff went above and beyond to make us feel welcome. The rooms were clean and comfortable, food was great at the cafe and even had a bar to unwind. View was lovely over the grand union canal. Highly recommend!”
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Holiday Inn Express London - Park Royal, an IHG Hotel
● Open“Very nice hotel, Holiday Inn Express style. We booked a double room with twin beds for me and my daughter. The room was clean, shower was really great. Breakfast was quite good and the staff at the front desk is nice and helpful. Location is superb, with North Acton station just around the corner, and bus station in front of the hotel entrance. Tesco express, Costa and Domino's are nearby.”
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Premier Inn London Elstree / Borehamwood hotel
● Open“I stayed at Premier Inn Elstree Boreham while my husband was in hospital. I spent 9 nights in that hotel. It was a very difficult time for me, but the staff were very kind and so helpful, they made my stay very comfortable. They received parcels for me when I was not in. The dinner I had there was well prepared. The restaurant service was very good. I will definitely stay at Premier Inn again, it was affordable, clean, comfortable and safe when I needed just such a place. Thank you to cleaners, receptionists, bar and restaurant staff, maintenance etc, you all played your part to perfection.”
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Holiday Inn Express London - Wandsworth, an IHG Hotel
● Open“Extremely impressed with the quality and cleanliness of the service. I was allowed an early check in and a bump up to a slightly bigger room which was spotless! Breakfast was delicious and the staff were pleasant and professional. I would stay here again if I was to visit London as this is out the way of the main city but close enough to a station to travel in quickly.”
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Dorsett Shepherds Bush, London
● Open“Gorgeous hotel. Stayed for 10 days to have somewhere to work that was quiet. Beautiful rooms. Only issue I had was house keeping coming in 3/4 times a day even though I’d told them that I was busy working but at least you know the rooms are definitely cleaned daily!”
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Travelodge London Wood Green
● Open“Nice cozy and clean rooms at the heart of market. Ample of shops, superstores (Morrisons and Sainsbury's local) and restaurants nearby open till late night. The nearest tube station is wood greens which is 15 mins from Kings Cross. If you are looking for a no frills room to sleep after a long days work, try this out.”
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Novotel London Paddington
● Open“The hotel was fantastic, the location, the staff, the rooms, the food, Fantastic! The rooms were beautiful and spotless, as was the rest of the hotel. The staff were incredibly helpful throughout the stay. The bed was beyond comfortable and the rooms were outstanding. I have only positive things to say about the stay. Would 100% return.”
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Premier Inn London Brixton hotel
● Open“Fantastic staff!! Amazing breakfast with all the vegan options. Delicious. We stayed here for 6 nights in February and I cannot fault anything. The staff are all so attentive and helpful. Everyone from the little blonde beauty on reception to the cleaners, were just lovely. The hotel is just around the corner from the tube , so is well placed for sightseeing. And Brixton has its own charms. and cultural history.”
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Hilton London Angel Islington
● Open“Late night check-in great room noisy air conditioning fan motor return to reception another room found without issue, so great reception service Breakfast service slow and not fluid on people movement. Room size spacious, good bathrooms. Great location great shopping around hotel, direct parking (not with hotel) good tube stations nearby.”
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