Ashley Store

"My wife and I were just looking around doing research for a love seat. We were assisted by a wonderful, friendly staff member named Ken who walked us around the store and discussed the perks and downsides of each furniture collection. Ken was observant, knowledgeable and patient as we tried each arrangement. We had questions about the 4 year protection plan and how far you could push it. At one point Ken went above and beyond by flipping a piece of furniture over to explain the sturdy construction underneath. We will definitely be back. 10 out of 5 stars."

"It was a good experience with Sedina, she's very thorough with us with the options that they have available when it comes to the bed thay we really wanted. She asked questions to know what we wanted and what they have available to show and also to try on. Very smooth visit, quick process and we left with a great feeling. Thank you, Sedina. ***Fast forward*** the bed was delivered our 10 year old son loved our bed!!!"

"AVOID Ashley Furniture!!!! We purchased and ordered a chest of drawers and picked it up without incident. But after unboxing at home we discovered significant damage. There was a major dent/smash spot on the top of the chest, A 2 inch crack on the left frame, all of the cross boards were separating from this "frame". Also the frame was coming apart from the left front and left back of the chest with approximately of a 1/4" of separation. There are also several loose screws on the left side of the frame. In addition the drawers were very hard to remove and did not open and close easily. So much damage on the chest that it should easily be considered a total loss. We called the Ashley store as soon as they opened the next morning. Ashley 6334 Lima Road Fort Wayne IN 46818. They asked us to send picture and video of the damages to their service department via email. All of which we complied with. Their proposed solution was to order parts to repair the frame of the chest. No mention of the difficult drawers or the smashed top, or the front and rear separation from the sides. And they would inform us when said parts arrive and WE would need to bring back the frame unit to their service department for repairs to be completed. Who knows how long this would take. And it would not address all the damages. From my understanding particle board and engineered wood can NOT be satisfactorily repaired anyway. We purchased a NEW chest of drawers. Not a refurbished one. The one we received came damaged at no fault of our own. Which is absolutely terrible, as the chest was seemingly dropped or mishandled somewhere in their own supply chain. And should have never been passed on to us their customer. So this proposal was not acceptable to us. We then called the store manager, Luke Rittenhouse??, hoping for a NEW replacement or a store credit to buy a different chest. He told us that his products may be of poor quality but its okay because other stores (Walmart, etc.) don't sell perfect products. Absurd! He said that they do not offer replacements or refunds on any purchase. Whether said product arrived damaged or not. The Ashley website states that is does offer refunds and replacements on damaged items. But never the less I asked him to forward the stores policy on its no refund policy, he said he would text it to me, but he never did. That also seemed super unacceptable. So Ashley furniture just steals customer’s money. Or offer them refurbished products’ claiming they’re new. AVOID THEM! If I could give 0 stars I would"

"The entire process starting with selecting a mattress until having it delivered and set up was excellent/went smoothly. The Ashley in-store representative Jacob was very professional and did a great job of demonstrating their selection of mattresses. Also, the two guys who delivered and set up my mattress were great and placed the new mattress in the same orientation as my old one. Overall, I would recommend to friends/family for purchasing a mattress from Ashley HomeStore."

"This was my first time at this location, and my first time buying new furniture. I wanted new sofas for our house, so I went here. The selection is huge, they pretty much have everything you could ask for. I found something and got it set up to be delivered. After purchasing, I was told that each order was made to order, so there’s no refunds. That’s fine. After going home, I looked up the sofas that I purchased and saw that they were cheaper online. I contacted the salesman I worked with and he was able to fix my purchase price. I received my purchase and on the same day, I notice the seams on both arms of both couches aren’t even put together. There’s staples on them, but the staples aren’t stapled to anything. I contacted the service department and they told me I would have to bring them in. I explained how I didn’t have a vehicle capable to bring them in, which is why I chose to pay for delivery, and they explained that I could either bring it in myself, or choose to pay for an at-home service. I don’t understand how I bought these brand new, and the seams in the couch aren’t together, yet I’m the one who has to pay more to get it fixed."