Fox Valley Comprehensive Women's Health Care

"I just read the review left three years ago. Sorry I didn’t see this before choosing this place. Nothing has changed. I had very similar experience. They asked me multiple time about keeping the baby as well as genetic testing. To the point that I felt pressured. I did not feel they were concerned about my feelings or care. At first they would ask for my urine sample. They handed me a standard medical cup with the lid and all, then by my third visit I was handed a Dixie cup. Wow, that can’t meet medical standards. They wanted my full deductible for next year up front from the very first visit. Even though it was about 6 months away from my delivery date and my deductible is for my entire family. So by time I would have delivered I wouldn’t have owed the entire thing to them, as my daughter sees three different specialist, so my deductible would have been spread out between at least four different doctors and that’s not including if my husband or son went to the doctor. I was constantly asked when I was going to make a payment even in front of my children witch made my daughter make the comment to me, she felt bad that all her treatment costs so much, that I can’t pay the doctor to help me as well as her new baby brother. I had to try to explain to my little girl that I don’t owe them the money yet, they can’t charge me for treatment I have not received. Also that they are receiving money from my insurance company for every office visit. I called my insurance to ask how hard it would be to switch doctors. They said it was a lot of paperwork. So I thought I’d just stick it out. Finally they dropped me. I went to a new place, they lady at the new office told me she needed my medical records. Witch I would like to say can not contain much, as I didn’t receive any real exams from Fox valley. I was always sent out for any tests or treatment. The only medical records they have on me is my weight and blood pressure. I have Gestational diabetes. Witch I kept track of. Every office visit consisted of taking my blood pressure then the doctor asking if I had any questions “No” okay see ya. I went in to fox valley office filled out the paperwork, for them to send my records to the new office. The next day I called the new office they told me they received a fax that said my records will not be sent over because of non payment. When I asked about what I owe Fox valley they gave me an amount, but would not provide me with a print out of the bill. I asked for the billing departments number. I was told she didn’t know it. Who doesn’t know their own billing departments number. So basically I am stuck here with no way to receive treatment. I am a high risk pregnancy and with just two months away from my delivery date. I am truly applauded that a DOCTOR first drops me, then prevents me from being able to seek help anywhere else. I looked into the Illinois laws and what I read was that a doctors office can’t not hold your records because of non payment they have to seek help though a collection process. They can charge a flat fee or charge by page for the documents. They can also charge for postage and Preparation of the files. But it has to be a reasonable amount. This office is not following the laws. I feel that I am alone in a fight that I can not win. The experience of having a child is supposed to be a happy positive time in your life instead I’m stressed, crying and worried about where and in who’s care I’m going to be able to deliver. This is by far the worst experience I’ve had in my life. I am still without care."

"I started out seeing Dr. Kulsak well her husband since they have the same office and it seemed fine at first. I was asked probably 5 times if I wanted to keep my child, which of course why would I not? after the 5th time of being asked and may I say it was 5 times in just 2 visits I kindly asked for them to stop asking me because the answer was always going to be YES! When I got to the time frame of being able to test for down syndrome or any other disabilities I was asked about 3 times in one day and denied every single time. then as I was leaving I was told by the doctor we will talk more about that test next time I see you. I kindly asked as I left to stop asking me cause I already told you no I don't want the test done. I feel as if they did NOT listen to anything that I said! the staff was always very disrespectful to me at the window! now for being pregnant I know hormones are going crazy but I am not joking when I say they were very rude. finally around 15 weeks maybe I decided to go to a different doctor since I was sick of the way I was being treated. so I requested to have my information sent over to my new doctor and I had to come in to sign paperwork to do so and the lady that handles the billing and filing was the rudest of them all! Which by the way everything that was supposed to be sent over from here to my new doctor was not sent over and I had to get all my ultrasounds and blood work redone because they kept saying they had nothing on file. so that just tells you that they don't even do their job. I am so glad I left this place!!! I will make sure to tell anyone that wants to go here to stay far away for the women that work the window are extremely disrespectful and they don't listen to any of my wishes. SO GLAD I DO NOT HAVE TO GO HERE ANYMORE!"