Express

"Express was my go-to for YEARS! 90% of my clothes were from there, but now their sizes are erratic, quality has diminished and styles aren't my favorite. I haven't found anything to buy in years. Very disappointing."

"Express offers great styles, and if you wait for sales, the prices are reasonable too. But lately, things seem to have gone downhill with the brand. I had multiple in-store experiences, including one in Schaumburg, where the store seemed seriously understaffed and they had teenagers (the manager's kids maybe?) helping. They didn't seem to be trained and had no clue what they were doing, so I doubt they were paid staff. I also ordered items online that I planned to pick up in the Lincolnwood Town Center store, which were never prepared for me. I got an email confirmation that the items are ready for pickup, yet when I went to the store, the staff claimed that they never got my order. The store was in an incredible disarray, so my guess is that they were just too overwhelmed to deal with online orders. I am also having issues receiving a refund for items I returned to the Schaumburg location weeks ago. The in-store staff member handling the return seemed very confused about the process, so he probably messed up something. Now I keep contacting customer service to get that refund and they keep telling me to wait because refunds take time. Today, three weeks in, they finally confirmed that the refund was never initiated and they will initiate it now, but I still have to wait another week and a half before I get my money back... if I get my money back. I may still need to call a few times before they finally process it. Such a mess!"

"The staff was very warm, welcoming and helpful. I needed a suit for a new job by the next week, and came into the store late, an hour before close. Ruby was very kind and accommodating to help me with point of purchase all the way through the transaction. And Angel helped me greatly with picking out the right suit as well as helping me purchase the correlating pants online. They were greatly helpful. They treated me like I was a friend. They were very kind and professional, even though I came late, yet they didn’t rush me, and they helped me out so well. I would highly recommend going to this store."

"Had to return something and they had only 1 register opened (out of 4). 20 people in line and they wouldn’t get other cashiers to speed up the process. Took a good 45 minutes … :( Not cool."

"Just had an amazing shopping experience at Express thanks to an outstanding employee Daria. She didn't just provide standard customer service, she went above and beyond, epitomizing what an exceptional retail experlence should look like. My wife and I were looking to save some money and Daria stepped up with suggestions and alternatives, clearly putting the customer's interests at heart. Her professional demeanor, paired with her knowledge and willingness to assist, is a testament to her dedication and commitment. She has set a bar of excellence that others should strive to reach. It is the kind of service that keeps customers returning. Sincerely hope the management at Express acknowledges her efforts and dedication. She's a real asset to the store and deserves recognitlon for her hard work and exceptional service. Also, credit to the manager during that shift, I believe her name was Ruby, she suggested to drop in a Google Review."