PetSmart

"So first , MaryJane is so sweet ! Is an awesome employee ! The guy who works in the live animal section is so rude . I understand when buying a new pet you need to be educated . Which is fine but he made me feel stupid and had a rude response and just seemed irritated. Other than that this pet smart is very clean and for the most part the employees were very helpful"

"Mr Eddie with the grooming service did a great job with my Millie girl. We will definitely be back!"

"This is my second at the Pet Smart in Pooler both times I had an interaction with Eddie and he so professional and knowledgeable in his job. The associates are all very friendly and love what they do. The excitement to put bows in our Muhla hair warmed my spirit."

"This review is for the grooming dept only. The only thing they are professional at doing is wasting your time. I had an appt booked weeks in advance and drove over an hour to this location. Upon arrival they spent a solid 30 minutes trying to find any reason they possibly could not to groom our dog. They ultimately turned us away because our vet could not guarantee she wouldn’t have a seizure while she was there. She has them so infrequently that she is not even under care for them. Even if she was, seizures are simply not predictable. There is nothing that indicates they won’t groom your dog without a vet’s guarantee while booking. NO vet can guarantee what will or won’t happen to the dog at an entirely separate business. They are vets, not magical fortune tellers. I also feel like this was a total waste of my vets time as this “new policy” of health guarantee is something no vet can offer. This dog is 9 years old and in all those years we have never once been turned away from a haircut for epilepsy at any groomer. I have a feeling even if she didn’t have this condition they would have found another reason. The whole experience was highly unprofessional. I will never bring another animal here for grooming and I highly advise other pet owners steer clear of this place for grooming services."

"First time using this service and I was told they would be cute short, there was a fur patch diagram they used, this was not what I got, the were cute to skin. The girl that cut them I don't feel like she knew what she was doing and was questioning everything with by asking the other groomer or calling my vet, she called them two times. The Pomeranian had to wear a heavy sweater for about a week because she was shivering and to protect her skin from burning when she went outside. She didn't understand they regulate their temperature with their fur and undercoat. If I use them again I would not use her."