The Home Depot

"The Pooler location hours is clearly marked during the week they are open until 9:00pm and yet when you show up at 8:30 they have already locked up and won’t let you in the store to return and item. That is ridiculous. If you’re not going to stay open your marked hours you need to switch them. Whoever was on the night shift on 01/11/2023 locked up a whole half hour early and walked out and refused to provide us services. I understand it’s closing time but it wasn’t."

"Scott was amazing. My three kids are currently fighting what seems like a 48-hour virus. And at the same time I'm remodeling the bathroom and the thermostat and element went bad in the water heater. He was very knowledgeable on the subject and he was very kind to physically grab the things and bring it out to my truck so that I can head back home to my sick kids. Thank you Scott"

"Tried to return some grinding discs, brand new still in the packaging. Lady fights with me for 15 minutes because she thinks they have been used. Throughout the conversation, she consistently shows not only that she has no idea what the item is that I have placed in front of her, but also no idea what customer service or respect are. After wasting my time, and treating me like dirt, she finally decides to begrudgingly accept my return. Do yourself a favor and drive down to Lowe’s where they at least care for their customers. Never again will return to a Home Depot."

"Purchased a washer and dryer which was supposed to be delivered today. Received a call from delivery driver telling me they were 30-40 minutes out. Then 15 minutes later they sent a text that they could not deliver. Tried to call drivers back a was sent straight to voicemail. Called the help line in which basically we were told there was nothing they could do we just had to set up a redelivery date. Great job people! Now a day before Christmas and we have no idea when delivery will happen. What happened to being a dependable company?? Thanks for nothing."

"Busy place but it’s in a busy city. I made an online order that I had to pick up in-store. It was a 2 for 1 deal on the Anvil stackable tool/tackle boxes. It was a great try deal, btw. The associates I dealt with were very friendly and helpful despite it being the day after Thanksgiving . They looked happy to be at work and people that work in retail, that are happy at work, make going to such a busy place just a little more bearable for the customer. You cannot put a price on the value of a positive (or at least positive acting) staff. I hate going to places like this but the lady that took care of my order at the online-sales register brightened up my day for no other reason than the great attitude she had. I don’t recall her name but she was a brunette. In this day and age it’s great to see folks take pride in their jobs."