Bond Clinic, P.A.

"Another week and no response. The pharmacy has been trying to get more info on a prescription. I left a message too. Prescriptions are still on hold and my mom had another fall because of it. Please call the pharmacy! Can't trust them, their inefficiency is scary. The lab lost the patient's urine results, probably sent them to the incorrect patient and they won't fix it, you'll have to do a new one and run it again through the insurance, that sounds like fraud. Dr. Arango's office rarely answer phone messages, you have to go in person if you need anything."

"My had monogram over a month ago that required MRI followup. The MRI was done about two weeks ago. My wife called twice. The first call was a week after the MRI. To date, we have not been notified of the results of these tests This is a violation of Florida's Patient Bill of Rights."

"The Worst!! The office is trash, they never answer the phone, they NEVER return calls, Do not bother, the service gets worse and worse every year. Never taking my mom back, hope they get it together for the care of their patients. Didn’t report them to the insurance only because Dr. Doval is compassionate, but I can’t continue to have poor service for the simplest things. Truly disappointed. It’s 2024, time to be proactive for medical care."

"I love the provider we see. I get to understand that the billing department do not inform patients of overpayments and entitlement of your money back. Everytime I would go in, they would never say to me I have a credit on my account. I will always ask becuase I know I have a credit there and they will confirm it. This speaks volume! Why would they have money sitting on my account and not inform me!!! I will highly recommend everyone to check in with your insurance on the amount you really owe them and what you overpaid. If I never use to follow up with claims and bills, I wouldn't have known about the overpayments. I have not received a phone call about it. I get to understand I have to request it. This is very ridiculous! How would I know I overpaid, if I was not informed? Someone needs to do something about this!!! and also reiterate to your staff to be upfront with credits on patients account. That credit can pay a bill or put food in mouths in this hard time rather than holding patient's credits."

"I can never speak to a person when I call my doctor's office. It's always leave a message, and someone will get back to you, but the never do. I called Dr. Pamala Reyes office on Monday this week to request I be scheduled for a PSA test. I was instructed on the pone to leave a message, which I did. It is now Thursday morning, and I have yet to receive a reply. Looking for another Doctor, at probably another clinic."