Clinic in Musselburgh

“Excellent customer service by both members of staff. Daniel gave me my glasss today brilliant customer service guilding me through how to use my glasses. Highly recommended”

“Very friendly staff. I was on my last day visiting family and my Gran's glasses needed repaired. Was able to arrive at store and have them fixed with no issues.”

“Staff are really lovely and my travel consultation was very informative!”

“I was really struggling with sciatica and have been receiving physio from Kerry Morris during the past few months. Brilliant treatment and Kerry has been so helpful and knowledgeable throughout. Thank you!”

“Amazing treatment of my ingrowing toenails. Highly Recommend.”

“Absolutely fantastic clinic. Friendly and welcoming. Incredibly experienced chiropractor. Would highly recommend.”

“Absolutely wonderful staff, very reasonable prices and more than happy with the results of 7 sessions of laser hair removal & 2 sessions of electrolysis. Highly recommend, especially for trans people looking to get rid of unwanted hair”

“My wife and I are very grateful for Scott Hastie and his team’s assistance with the whole mortgage process from start to end. Scott has always been there to assist us with any issues we had. We had a wonderful experience with him in getting a very quick and precise information aiming particularly at our circumstances. He has been dedicated with the whole process that once he has even approached our employers himself to get missing documents in our mortgage application taking the burden off our shoulders. This has helped us to get our mortgage application to get offered much faster than we had anticipated. Overall, we are very much satisfied with the whole process, and highly recommend Scott to anyone who plans to buy a home.”

“After 5 months of severe shoulder pain which, destroyed my golf game and no real help from NHS physio. I was recommended to visit Stuart. After just three sessions I am now back playing and am more flexible than before my injury. Now driving around 250 tds nit bad for a 67 year old.”

“Excellent service from start to finish!... I can recommend Insureness to any business looking for friendly, knowledgeable staff who will look after all their insurance requirements. ★★★★★”

“Cathie Helped me earlier this year. The therapy was very helpful but moreover, Cathie is very knowledgeable, highly professional and a very kind and caring Lady I would highly recommend her.”

“Gemma is very professional. She is passionate about helping people, calm and and easy to talk openly with. I would definetly use this service again.”

“Was suffering lower back pain and it is now sorted xx”

“Can't thank this practice enough they are amazing ! The care I have received here is second to none the Doctors have been very thorough and I have been properly looked after The Reception team have always been very helpful and patient Thank you everyone”

“Great for support and can help with everything too , also polite and friendly”

“I have been visiting the Esk Centre now for well over four years on a regular basis, traveling approximately over 60 mls every month or as required, to escape from the equivalent services in the Scottish Borders.(which l understand still have not changed to meet the high standards of the Esk Centre in Musselburgh). To begin with, the client or patient or relative or carer is always treated with courtesy and respect. , The patient ( and supporters) are always treated with genuine feelings and emotions that require to be carefully considered and helped. They have considerate rules and guidelines which are in harmony with how a kind and caring medical and psychiatric practise should work. Treating people as adults, as individuals and with respect, while building trust and professional working relationships. They do this by listening intently to your individual problems, after which they begin to form an individual care plan appropriate for each individuals circumstances and needs. The nature of their work is that things often do not go according to their plans. Patients or clients, carers or relatives, all have feelings and emotions which can often affect the patients care plan. But the staff at the Esk Centre continue regardless to treat their clientele with respect, sincerely confronting all issues in a mature adult and respectful manner. Full praise should be given in particular to the office staff who are always friendly, polite and helpful. They do not look down upon the people who speak with them, but rather listen respectfully and try to resolve the issue as quickly as possible. They are also willing to listen to your views and take them on board if they help resolve the problem. I have been privileged to work with Dr Fiona Watson due to my adult son having been assigned to her as a patient for many years now. We understand Dr Watson is sadly due to retire soon, she must be retiring early, which no doubt she fully deserves. In all my years l have never met such a professional, highly qualified doctor who has such a humble approach in treating her patients. Dr Watson is curtious and kind. She listens and will adopt patients views that do not harm the care plan she has devised with her patient. Dr Watson ensures, through years of experience within her field of expertise, that by the time the patient leaves her surgery, that issues have been resolved. A plan of action has been agreed, and that mutual respect remains. That what has occured within the meeting, is a carefully controlled two way dialogue which includes mutual respect and trust. That both parties continue to do their very best to accomplish the individual care plan to meet the patients needs. This can ofcourse include carers, family and friends as supporting the process. The care plan has realistic aims and objectives.lt is adhered to because it respects the patient and the patients support network, treating the patient as an individual that takes into account their complex issues and needs. The care plan is also flexible if required, due to changes in circumstances that arise fro time to time. Previously l mentioned that we travelled over 60mls every month, or as required to escape The Scottish Borders equivellent service.This measure was not taken until my son and his support had suffered the opposite to what the Esk Centre continues to provide. It was a very dark, painful day when we were forced to seak a good mutually respectful caring practise but it became like the Sun in Full Glory when we began using the Esk Centre practise. Thank God for good, kind, thoughtful professional people. Yours sincerely.”

“After weeks of putting off calling the doctors due to the negative reviews and thinking there is no point, I am pleasantly suprised and feel they deserve positive feedback. Called at 8am and spoke to a receptionist in less than 10 minutes who was really polite. I was referred to a nurse practioner who called back within 40 minutes and couldn't have been more helpful and caring. Prescription was ready to pick up a couple of hours later. Maybe I was just lucky on this occasion but was really impressed with the service.”