Airport Storage Montrose by Southern Star Self Storage

"Worst storage company on the planet! If I could give negative stars, I would. The door to my storage unit has been broken for four years. It finally fell all the way off the tracks, and Southern Star said that they would rather not fix the door. I have a nonprofit and this unit has been donated since day one. The contract even states that there will be no charges. Southern Star now said they would rather charge every month then fix the door or they’re going to lock my unit in seven days and sell all of my belongings (which are actually roughly 10,000 toys that we give to families at Christmas time). What an awful company! I’ve tried to get them to fix the door for four years and they haven’t. We were able to find another amazing storage unit, Lilac Storage in Montrose, and not only are they giving us the unit for free but they gave us two units! Do not use this place! And in response to your reply. I ABSOLUTELY told you about the door. The gentleman that runs the facility in Montrose and I had a discussion about it the very first time I met him. He said we could switch units if the door got worse because he is not a door guy and doesn’t know how to fix it. He also said that to me just last week on the phone. He also knew that the storage unit was donated. He even said that you guys would be willing to cook hotdogs at our nonprofit event but that never came to be because your customer service is garbage. I called and left messages a number of times and I emailed with no responses for over almost 2 weeks. Even after we told you the door was broken I was told the door wouldn’t be fixed unless I paid. Then you said you’d be willing to charge me the normal amount and I quote, “we don’t give anyone, anything for free, including non profits,” if I gave you sponsorship rights to my non profit because you knew my event was coming up but you still wouldn’t fix the door. You aren’t here so you don’t know. You’re an awful company, and everybody knows it. We also made sure that storage unit was perfectly clean when we left so you’re welcome."

"I have never been more pleased with a Storage Service. Brian was incredibly helpful, knowledgable and kind. He was so helpful and made the stress of moving and all of our messy logistics a breeze. He even had inside knowledge of the places in town to get the best boxes. He made a naturally stressful and tedious process smooth and seamless and pleasant and I am SO appreciative. We also rented a Uhaul from this location and the pick up was easy and quick. the truck was clean and worked great up the big hills in the area. Had a GREAT experience. Thank you Brian and everyone at Southern Star!"

"Brian is an amazing human and 100% made my day! My move has been a bit of a mess and the final step, receiving and coordinating the pick up and getting my ubox loaded up was no exception. But Brian took care of everything, was kind and had a great attitude while helping us out. A true gem of a dude, support him however you can!"

"I've been treated with the upmost respect and kindness, and the storage container is very clean. I received a call from a young lady named Toni who wanted to make sure I was totally satisfied. This lady should teach people on what customer service should be. Thank you for everything and making sure that we were taking care of. I highly recommend this place for all your storage and rental needs"

"Although the transition of ownership has been very complicated, the new manager, Bryan, was extremely helpful and courteous with me today. I was in a hurry and I needed to access both of my 2 units. Apparently, I left the first unit's door open and the lock/key on the ground. Bryan did his rounds, checking the premises, and he found my open unit. He closed and locked it and promptly called me and told me what he found. I am so extremely appreciative of his consideration and he gives me hope for the new company. Bryan was polite, patient, helpful, and professional."