Pandora

"I am extremely disappointed with the lack of customer service in this store. When my aunt and I walked in not one person greeted us. Surprisingly there were about 10 team members on the floor and all looked like they were pissed to be at work. My aunt and I were looking at the charms and were waiting for someone to help us. I stood there for a good 3 minutes until I finally got upset and ask a lady that walked right past me with no acknowledgment if she had worked here. She was like oh yes I do, I said great can you please help me. I am appalled with the customer service these days. I was a store manager for Coach for 10 years. I was responsible for making sure we delivered high quality customer service and know in the retail culture that every retailer has some sort of customer service standard. I expected to have a similar customers service style since pandora is a luxury brand jewelry store. 10 associates in the store not one acknowledged my aunt or I! Shame on you Roseville Pandora!"

"The first time, the sales person was awesome. However, when removing clip to change, unable to clasp the clip this was on the same day of purchase. When calling, was told too bad, you must had done something. After asking you dont warranty within 30 days? I was told fine bring it in and we will bend the metal back. Needless to say, when bringing it back the salesperson was extremely rude. She ended up fixing, but I will never purchase from Roseville Pandora again!"

"I love my bracelet and charms that I purchased from this store, there are tons of options ranging from affordable to expensive. Thank you so much to Chris for making me feel so welcome the moment I walked in, and being so patient showing me cases of charms and the different styles from silver, rose gold to gold! I’ve been seeing other complaints about customer service from this store and I agree to feeling the side eye from the women in this store. I felt extremely judged whenever I would look over some of the displays, and both women at the register did not even bother to greet anyone (I believe one was the manager and the other a team lead…. Smh). Ask for Chris when you come here or go to Arden Mall instead of Roseville if you want to have a better experience."

"I came in on 2/15/23 and was greeted by to lovely lady’s. I believe their names were Jonoro & Kailey. I came in to build a bracelet for my girlfriend and they helped me every step of the way. They were super funny & friendly and made it such an amazing experience. I left with a beautiful looking bracelet."

"Came here today with my husband... was immediately approached by a sales person and asked if I needed help... was able to pick the charm I wanted and the sales person helped me add the charm to my bracelet... was happy with my experience in this store and will visit again soon."