U-Haul Storage of Santa Barbara

"Soo much to put... Let's see no access thru a back gate 1 way in and 1 way out, gate code sometimes breaks down which is understandable it happens, very few people who work for this spot are friendly and understanding, (shout out to RAY). Just a heads up the office isn't actually available here so making payments or trying to rent a truck or dolly must be done at the Goleta location, it's a tight squeeze thru the spots the cameras are on point they have very good angles of everything and since I've been here unfortunately I did have a slight interaction with a female (don't know who she was) but she was unfortunately rude and very demanding and kinda nosey she had the stones to open my storage while I'm standing by it and then lay down rules which weren't in the contract I agreed to but I did as she asked just because I'm not one to argue plus according to her it's 24 access but they really don't want you to enter after 8pm or enter before 5am but otherwise price is ok place is very well kept thanks to hard workers like ray and a few others id recommend this spot that's for sure"

"I've patronized several self-storage services in town over the years and I've seen & heard plenty. This one has everything from drive-up units to climate controlled in-door, with supplies available, friendly staff and a fair amount of access (5am-10pm) and that goes a long way. Not downtown, and not cheap, but clean, well attended and well-lit, they have my business."

"This review is a tad biased since I work there, however I think the place is well run. The storage facility is secure, the units and facility is routinely maintained. The office sells boxes, locks, and other supplies useful for storage, and rents vans and small trucks too."

"This uhual location is on it and very reliable. Only took a few minutes to finish my reservation and the lady at the front desk was very friendly. 10/10 would recommend them and will be using them in the future. I also got a storage unit and it’s very clean. They also have air conditioning and fresheners so the building smells wonderful"

"Worst customer service I have ever experienced. Stacy, the manager, is rude and does not care at all about helping her customers. I had rented a unit towards the end of May and then when I went to the facility a week later, they said they couldn't find a record of my account. Thankfully, I still had the receipt they gave me and were finally able to bring up my account. What happened was that they "allegedly" tried to call me (I had no missed calls and they never sent an email) because I had not moved anything into the unit yet (it had only been a week and who cares if nothing is in it, I payed for it). Due to the fact that there wasn't anything there and I didn't call them back (I seriously never got a call), they gave away my unit to someone else. They gave it away a week after I payed for it!! Luckily, there was someone moving out of another unit the next week, so I was able to use that one. However, I did not receive a discount or an apology. To add to this horrible experience, Stacy was disrespectful and aggressive throughout the process. She needs to be replaced."