Extended Stay America - Fremont - Newark

"This place smells all the time, they never have dishes, and the service is horrible. Check-in is at 3 p.m., and my room wasn't ready after 3 p.m., there's a $100 deposit that is required but never provided any receipts as requested for my deposit."

"This is categorically the worst hotel in which I have ever stayed. Sheets, bedding and towels were all dirty upon arrival. When I requested housekeeping service, I was told that room are only cleaned every 14 days (regardless of condition on day one). I took all towels and bedding to wash myself and only 2 out of 4 washers and 1 out of 6 dryers were functional. I had to pay over 15 dollars to wash 2 loads. When I was able to finally schedule a house keeping appointment, I was told they would be at my room at 2:00 pm, then - no show. I was then told they would arrive at 4:45 pm, then - no show. I later saw the cleaning crew on my floor at 7:00 pm. I waited until 8:30 before calling the front desk again only to be told housekeep had left for the day and just simply didn't go clean my room. I am so incredibly frustrated and angry. I will sleep in my car before I ever book another room with this hotel."

"There is melted wax on the door and the smoke detector is hanging loose. Otherwise the room is nice and clean. The location is not the absolute best for my needs, but is reasonable! I am here due to work. I’m not knocking this place. I will continue to use this location when I’m here. I actually enjoy the ability to cook my own meals. And to have a larger space to spend my off work time"

"Worst extended stay I have ever stayed at. So I booked a non smoking room, when I opened the door to my room it smelled like cigarette smoke so badley that it made me nausea. They changed my room, which the smell went away but then I have roaches in my Kitchen sink and bathtub. Not to mention there is supposed to be a single love seat and that was missing. All I had was a bed. I went to the front desk again to voice my concern and they said they cant do anything. They will make notes and that was it. The front desk even said I would never stay at this hotel. Which goes to show your. I ended up leaving a voice mail for the manager and no one ever called me back. DONT STAY HERE."

"The hotel reeks of cigarette and weed even though it claims to be a smoke free place. The amenities are scraps that you are made to beg for every morning at the front desk. They force you to come to the front desk and walk from your building even in the rain whenever you need anything like toiletries. The heating is almost nonexistent. The blankets are starchy and paper thin. They take my money and I was put in the place farthest away from the elevator at the highest floor. Such a horrid experience."