Fremont Marriott Silicon Valley

"Checked in last Friday night, was greeted and checked in by overly friendly Ana, who was absolutely engaging to me and to my family. So accommodating to our needs. The guestrooms, which had two beds in each, were extremely spacious, well lit... loved the renovations!! I was surprised by how well the water pressure was in the shower and toilets. The WiFI was easy to get on and did not experience any lag in signal...the light in the closet was a pleasant surprise. Oh! There was a chair in the room by the window, and I couldn't believe how comfortable that was! Had a chance to experience the breakfast buffet...the omelets station was superb! The gentleman cooking on Sunday was friendly, Rocio was our breakfast attendant. She was so sweet and kind to our family, and I noticed how attentive she was to everyone at breakfast. Plenty of luggage carts near the front desk, the pantry had a nice range of beverages and snacks. Overall, the customer service demonstrated throughout our stay was just fantastic! Lastly, Fremont Marriott is conveniently located off the highway without compromising a good night's rest. We had an amazing stay!! Thank you so much!"

"Let me tell ya about my experience at the Marriott hotel, and let me tell ya, it wasn't exactly what I'd call a pleasant stay. Right from the get-go, it was clear these guys couldn't organize a hit on a rat if their life depended on it. So, I stroll up to check-in, and what do I get handed? A stack of coupons. Coupons! Apparently, their Concierge lounge was on vacation, permanently. Real classy move, guys. I guess they figured they'd save a few bucks on staff and toss some coupons my way instead. And don't even get me started on the room service. I specifically said I didn't need my room serviced every day, but did they listen? Nah, of course not. They were in and out like they were on some kind of hit job, replacing towels like they were randomly picking targets. Now, let's talk about their so-called entertainment suite. Ancient doesn't even begin to cover it. I felt like I was watching one of those old black and white gangster movies, except this time, I was the one getting robbed. But the real kicker was the restaurant. The staff acted like they were doing me a favor by acknowledging my existence. Surly, rude, and about as helpful as a broken gun. And don't even think about ordering off the menu unless you want to play a game of roulette with your meal. They couldn't keep the bar or restaurant stocked if their life depended on it. In conclusion, the Marriott hotel might as well be run by a bunch of amateur hoods. Save yourself the trouble and go sleep with the fishes somewhere else until they wise up and start treating their guests like they actually matter."

"I stay here every other week, for biz travel. Front desk staff are great (Nick, Erica). Food is fine (just wish there were more vegetarian options). I esp appreciate the staff at breakfast. They keep up w the busiest meal service with attention and friendliness. Rooms are very clean and comfortable"

"I have mix emotion on writing this review. Prior to arrival, we requested to see if an early arrival was available. We were told none was available until 4pm. However, a room can be made available for a $50 early check in fee. We told the staff, we were not interested for early check in if we had to pay the $50 fee. We later made another request for an early check in for 2pm arrival. Again, we were told no room were available until 4pm. We were disappointed that rooms are not available for early check in unless we pay a $50 fee. With that mind set, our opinion of the Fremont Marriott Silicon Valley staff were very low. When we finally arrived at the hotel at 4pm, we were greeted by Nick at the front desk. Nick was very accommodating and value us as a platinum member. He made sure we got our room upgrade and gave us our complimentary breakfast vouchers. Nick treated us like what a loyal members feels like. When we were at the morning breakfast, Danny came by asking if everything was okay and made sure our coffee was warmed and we got our beverage. He cleared our dishes so we had room for more dishes. Danny tried to strike a conversation to get to know us. Again, he made us feel like loyal members. The main reason for our stay at the Fremont Marriott Silicon Valley hotel was to visit our grandson. He loves to swim and with the indoor swimming pool, our grandson had a ball. With such a friendly staff, a very good breakfast and a heated indoor swimming pool, we really enjoyed our stay at the hotel. Although we were disappointed by how we were treated dub one staff, who insisted we pay the $50 early check in fee, everything else was positive. We hope Fremont Marriott Silicon Valley would review their policy and make sure its loyal (Platinum) members gets their benefits when available without having to pay fees."

"Knowing that labor is tight. Staff are doing their best in most cases. Bathroom lacks basic amenities though. Kitchen staff managed to keep most of the cheddar and mozzarella cheese un-melt in omelettes for breakfast. There seems to be a custom not to disturb the carpet during the stay, even the rest of the room is cleaned."