Hamilton County Public Health

"To who it may concern. I have left several messages for someone to call me back about the neighbor maliciously feeding these cats (20 or more), disregarding the fact that I'm very I'll n these cats come on my porch n other neighbors property to leave their feces. I have spoken to a lady in the office n she said heard my messages n was going to call me, but didn't. I then asked to speak to a sup, but the sup was n a meeting, can I have a supervisor call me, n again NOTHING...that's was over 2weeks ago!!! Ughhhhhhh so upset"

"Inspectors Renee Bocks and Sean Moore have not upheld code of ethics. The Health Department must be held to a standard that requires them to train and hire trustworthy inspectors. 2 inspectors were sent out to inspect a ‘water heater’ installation. 1 initially, then a second after weeks of run around. The health inspectors FAILED A WATER HEATER’ installation. This was not the issue. The Issue- the inspectors stated several things to the homeowner and contractor about the water heater inspection failing. Most, if not all, of that information was retracted or became the complete opposite in their official reports. When initially trying to access any reports, they were hesitant and almost impossible to track down. It’s almost as if they retracted everything they said, made mistakes and didn’t want that information to be brought to the light. How do you fail a water heater installation more than once, yet your documentation never states you failed it and specifies the factors you indicated in person. The Inspectors left a huge sign on the water heater indicating it had Failed. You stated repeatedly to homeowners it was the work of the contractor that was insufficient. None of your documentation provided would indicate any such thing. Homeowner requested this documentation to assist with getting the work completed. The Inspectors contacted Duke Energy unbeknownst to homeowner and had the gas shut off. Its winter, a courtesy notification would be expected. Why are you unable to provide any of this information in reporting? Why is your reporting missing huge gaps of information? After reporting the contractors work was inadequate, why would you go back and say it was correct, then provide a special list of plumbers to have house additional work done that you state would bring the item up to code. There are still many questions here in this manner. Follow up is to be expected."

"I have had two interactions with the Hamilton County Public Health Department, roughly 1 year a part. As a resident of Montgomery County, I really don't need to interact with Hamilton County for the most part but every now and then the need comes up. I could not be more pleased with the attention I receive, the disposition of the people I speak with, and their willingness to find a solution for me. This office is exceptional in customer service and should be recognized for it!"

"We had to contact the board of health due to a slumlord situation that was not being rectified by property management. I hate to be that person but making a call to the health department was just what was needed to get stuff done. I'm grateful for the compassion and help! I have nothing but good things to say. The guy who come out and did the inspection was kind and professional. This organization has your back! I hope I don't have to call again, but know if I do we will be taken care of."

"If you are dealing with a septic inspection be very careful what you say to an inspector and just keep in mind that if they want you to pay a bill they are not above misrepresenting facts or sending your bill directly to the prosecutor's office. I had an inspection in the last week of December 2021 and was tasked with hiring a contractor from their approved list. After several weeks of reaching out through the list of contractors licensed to perform the work I finally had one answer the phone but they were booked out until March. I had them pull a permit and begin the work, but they could not finish until July. The Department CHANGED THE LAWS in March not long after the repair had actually commenced and then began sending an inspector once a month and charging a minimum of $95 escalating to $115 upon the second visit. This inspector was unlike the first and last inspectors in that he did not use a shred of discretion and was condescending and at points downright rude. Then when I finally got the work finished and my system approved I attempted to object to the needless inspections and was denied. In the denial the representative made several statements that were supposedly told to me by my inspector, including several outright false statements. They also claim there was a complaint and sent "evidence" via photo which showed that the alleged sewage runoff was nonexistant. The picture showed a system that was in working order despite being excavated and prepped for repair. I pointed this out to them in my following email and explained the circumstances and so far have had no response in 48 hours. Customer service is pathetic and it seems they will not respond to anything they don't want to deal with. The inspector was in contact with the hired contractor and knew exactly where in the repair the system was at any period in time, yet he still felt it necessary to further inspect the property at my expense and my inconvenience. What they have done to me is completely legal, but that does not make the department correct in taking these actions against a homeowner. They took my money without hesitation and added it to the $17 MILLION they get from the state every year."