Joseph Subaru

"While traveling on family vacation I had an issue with my outback. It occurred after they stop taking new vehicles for the day. Everyone I talked to was super friendly and helpful as I explained the issue. They still took out car in and found the problem even though it couldn't be fixed the same day they made my car safe to get is the rest of the way home in Pennsylvania. Thank you so much we couldn't of asked for a better place to have a mechanical problem."

"This is what purchasing a vehicle should be like. No pressure, no nonsense, buyer-oriented. Gus was a pleasure to work with. I felt like I was chatting with a friend from the moment I stepped into the showroom to the moment I drove off the lot. The deals here are amazing the people follow suit. Highly recommend buying your next Subaru from them."

"I just purchased a 2021 Subaru Forester yesterday, April 30th, and I had to get on here to let everyone know how wonderful my experience was. We had Greg as our sales associate and he took the best care of us. Anyone who is looking for a vehicle I plan on sending them his way. There were absolutely zero hassles, extremely relaxed environment, I have never felt so at home buying a car as I did at Joseph Cadillac and Subaru of Florence Kentucky. From the bottom of my heart thank you again, I love my Forester!"

"They added an unadvertised $5.45 "shop supplies" charge to my oil change and tire rotation service, which I was told is to cover the cost of their tools and such. No problem, maybe next time I can help cover the cost of the employees' social security and medicare taxes. They also charged more than the actual sales tax in taxes (they seem to have based it on the price before discounts). Dealer response in quotes below: "this is a common practice for all service departments" It may indeed be a common practice, and if it is, it is an unfortunate situation because that would mean all businesses feel pressure to likewise engage in that dishonest practice in order to remain competitive. The way out of such an unfortunate situation is for customers to hold businesses to account so that honest businesses are no longer penalized but rather vice versa. "but slightly helps offset the cost of..." That would perhaps be a reason to raise your prices to ensure that your costs are covered, but it is not a reason to advertise deceptively. "You also failed to mention any appreciation for the near 33% coupon/discount" The coupon is marketing. You do not get brownie points for your marketing strategy. And I would mention again the fact that advertising one price and charging a different, higher, price is at the crux of the issue. "let alone the free initial oil change" Providing a gift oil change after the purchase of a new car is a way to foster a positive perception, and it is true that the monetary value of that free oil change far exceeds that of the surprise fee at issue in this case. However, trust does not function like a piggy bank where one can make deposits and withdrawals based on monetary value, but rather it is based on consistency as it is easily lost and slow to be regained."

"By far the easiest car buying experience I've had. The 2023 Forrester was inbound when I called and inquired about it. Shawn reserved the vehicle for me and called when it came in a week early to my surprise. They have the largest selection of Subaru's go visit Joseph Subaru in Florence you won't be disappointed."