GameStop 2028 Florence Mall, Florence, KY 41042

"Went to return a new game, unopened within the time limit specified in the return policy. The associate told me that they couldn’t take it unless it was “opened” which was incredibly confusing. She told me that it was the policy that they couldn’t take the new game back and I needed to leave, open it, and then take it to another GameStop as a used game for lower credit. Again this is a brand new game with the plastic still on it. And the online return policy states I could take any new item back within 15 days AS LONG AS ITS UNOPENED. Exasperated, I called the other GameStop in Houston rd about it and they said as long as I could present the receipt they’d replace it fine for full credit. So I did. Go to that one, skip the mall."

"grabbed a game and series x xbox cashier was a nice guy mall road thanks team gamestop"

"Came here with my brother to get a PS5 and some gift card and had. A good experience"

"My wife went in to get a pokémon product that released today. She had already been to 2 other stores looking for it. When she asked about them at this location, she was told they have them but they are somewhere in the back. The employee didn't feel like trying to find them and told her to check back in the morning with the manager of the store. She was very put off by his smugness left feeling defeated. This isn't the first time we've been treated this way at this location. Whether it's the employees chatting and acting like you're interrupting or the general dismissive tone when you need help. I woukd suggest trying another store or gamestop if you're looking for a good customer service experience."

"I think his name is Jacob, he is the sweetest worker there. Always so helpful and kind. Answers all of my questions. I always come in just for his amazing customer service."