Military ID Card/DEERS/RAPIDS Office 3330 Sutherland Avenue, Knoxville, TN 37919

Name: Military ID Card/DEERS/RAPIDS Office
Address: 3330 Sutherland Avenue, Knoxville, Tennessee, 37919, US
Price range: $ - $$
Rating: 4.4000

● Open

4.4 10

Location & Phone number

Hours open

Photos

About Us

Reviews

About the Business

Welcome to the Military ID Card/DEERS/RAPIDS Office, conveniently located at 3330 Sutherland Avenue in Knoxville, Tennessee. Our dedicated team is committed to serving the needs of active duty military personnel, retirees, veterans, and their families by providing essential identification services. We specialize in the issuance and renewal of military ID cards, as well as DEERS (Defense Enrollment Eligibility Reporting System) enrollment and updates. Our facility is equipped with RAPIDS (Real-time Automated Personnel Identification System) to ensure efficient and accurate processing of your identification needs. We strive to offer a welcoming and professional environment, prioritizing exceptional customer service and timely assistance. Whether you are updating your information or obtaining a new ID card, our knowledgeable staff is here to guide you through every step of the process. Visit us at our Knoxville location for all your military identification needs. We look forward to serving you with the utmost dedication and respect.

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Location & Phone number

Directions

3330 Sutherland Avenue, Knoxville, Tennessee 37919, United States

idco.dmdc.osd.mil

Website

Hours open

Monday:

7:30 AM - 1:00 PM

Tuesday:

7:30 AM - 1:00 PM

Wednesday:

7:30 AM - 1:00 PM

Thursday:

7:30 AM - 1:00 PM

Friday:

7:30 AM - 1:00 PM

Saturday:

Closed

Sunday:

Closed

Reviews

Beth Engman:

"Incompetent. Unable to file paperwork correctly. Was just informed that they never sent a divorce decree on to dfas 8 years ago. Basically wasted the two hours I had to wait there to get it done in the first place, while they acted like we were an inconvenience."

almost 4 months ago

Ellen Rickett:

"Our experience getting my new id card n my husband's Nex Gen card was flawless ..our thanks to Jeff Ball who made it all happen within 16 minutes for two people..my husband has tremors and worried about fingerprinting..Mr.Ball put him at ease n helped hold his fingers. Thank you for all you do for our military.. You are definitely an asset... Grateful for your help. Ellen n Ronnie Rickett"

almost 4 months ago

Adolph Guerrero:

"Jeff Ball was awsome! My wife and I have traveled from Morristown in the past, so we were unaware that we needed to have an appointment. He took us in since the scheduled appointment hadn't arrived yet. We thought my wife is the only one who needed a new ID card, but Jeff said I needed one also. He completed both ID cards and DD Form 1172 before the 10;00 AM appointment arrived."

almost 10 months ago

Richard Winters:

"I visited this location for the first time today to get my CAC card renewed. The entry door was difficult to find and not well marked. The front of the building was blocked off due to active asbestos removal in the building, and there wasn't any signage that I saw. My appointment was for 1045 and they were already an hour behind. Mr. Ball was very professional, but you could sense his stress while having to man the front door intercom and service customers with no apparent help. Also, none of the civilian or military employees wore masks, while there were lots of elderly people in the hallway. I'm thankful that they saved me a trip to DC, but this site was a mess and under poor leadership."

almost 4 years ago

Anthony Reid:

"SPC Pemberton of the Army Guard 3330 Southland Avenue Knoxville,Tennessee gave expedite and polite service to a retired service member. He did it without the run around or passing the buck. His Commanding Officer is Col. Warner Holt. also should take credit."

more 7 years ago