Military ID Card/DEERS/RAPIDS Office 3330 Sutherland Avenue, Knoxville, TN 37919

"Incompetent. Unable to file paperwork correctly. Was just informed that they never sent a divorce decree on to dfas 8 years ago. Basically wasted the two hours I had to wait there to get it done in the first place, while they acted like we were an inconvenience."

"Our experience getting my new id card n my husband's Nex Gen card was flawless ..our thanks to Jeff Ball who made it all happen within 16 minutes for two people..my husband has tremors and worried about fingerprinting..Mr.Ball put him at ease n helped hold his fingers. Thank you for all you do for our military.. You are definitely an asset... Grateful for your help. Ellen n Ronnie Rickett"

"Jeff Ball was awsome! My wife and I have traveled from Morristown in the past, so we were unaware that we needed to have an appointment. He took us in since the scheduled appointment hadn't arrived yet. We thought my wife is the only one who needed a new ID card, but Jeff said I needed one also. He completed both ID cards and DD Form 1172 before the 10;00 AM appointment arrived."

"I visited this location for the first time today to get my CAC card renewed. The entry door was difficult to find and not well marked. The front of the building was blocked off due to active asbestos removal in the building, and there wasn't any signage that I saw. My appointment was for 1045 and they were already an hour behind. Mr. Ball was very professional, but you could sense his stress while having to man the front door intercom and service customers with no apparent help. Also, none of the civilian or military employees wore masks, while there were lots of elderly people in the hallway. I'm thankful that they saved me a trip to DC, but this site was a mess and under poor leadership."

"SPC Pemberton of the Army Guard 3330 Southland Avenue Knoxville,Tennessee gave expedite and polite service to a retired service member. He did it without the run around or passing the buck. His Commanding Officer is Col. Warner Holt. also should take credit."