Extra Space Storage

"Great customer service, easy to work with."

"NOT SECURE! I didn't have a unit there, but I drive by almost daily at evening hours and can tell you that their gates are wide open for anyone to come in and do as they please. So if you're storing your belongings there, they're not secure. I would never keep my items there considering how dark it is at night."

"I have held off giving a review for this location until I officially moved out of my unit. For one, I felt pressured to give a 5 star review for a facility I hadn't fully used yet. I booked everything online, and once I decided to go to the facility, I expected to have interaction with an employee, manager, owner, anyone. There was literally no one there. The office was locked, blinds closed and no one in the 2 parking spots. This immediately sent up red flags. I had no idea how to obtain my lock, where my unit was, nor could I get a hold of anyone. This made me really upset, as this isn't a great first impression. There was a guy who showed up about 10 minutes later who I don't remember if he was the owner or property manager or both. He merely told me where my unit was and said the lock was inside. Then had the audacity to ask for a 5 star review. Every other facility has physically shown me to my unit. I drove over, only to find a very dirty unkempt unit. Spiders, bugs, webs and leaves all over the unit. Even the plastic on the lock package had cobwebs on it. Really? I needed a unit and toughed it out, but never again I thought. As I was moving out last night, there was a group of guys drinking alcohol on the property, playing loud music, and the gate has been left completely open!!!! As a single female, this is a HUGE safety concern, and shows me the management doesn't care who does what there. This is a storage facility not a club or bar!!!!! Not nearly enough lighting for safety. On top of that, there was a lovely infestation of box elder bugs in my unit as I was moving out. Do not ever rent from this facility. I had a 5x10 unit and it is not nearly worth the increased price of $56 a month. Poor customer service, poor property management, huge safety concerns. Go elsewhere, where they care about safety and customer service. Where they'll actually walk you to your unit to show you what it looks like because they care."

"I had an excellent experience at Extra Space Storage on Deerbrook Drive (just off Lovell Road) in Knoxville recently. Peter Beatty, one of the managers, assisted me. He was very professional, courteous and helpful. Ownership of the units has recently changed hands and Extra Space Storage has made noticeable improvements."

"Great customer service! Peter and Shanna went above and beyond to accommodate our needs and provided excellent customer service."