O'Reilly Auto Parts 7051 Kingston Pike, Knoxville, TN 37919

"I just stopped by to have my battery replaced. I don't carry tools with me anymore. The employee who did the work was named Pery I think. Great guy was friendly and took care of it. It was a little embarrassing as I'm a 46 year old man, who has always done little repairs like batteries. Thanks!"

"Best Auto parts store. Needed oil for my SRT Cherokee that nobody caries and went there and was able to order it and have it in the next morning which helped me out a ton. Great customer service and everything in between."

"THE GUYS AND GALS HERE ROCK LIKE NO OTHER . ALWAYS HELPFUL AND PROMPT. THEY ANSWER ANY QUESTIONS, SO PROFESSIONAL. THE MANAGER IS GREAT ALSO . THE DELIVERY DRIVERS ARE AMAZING . THIS STORE IS THE BESTTT!!!!"

"I bought a PCV valve at Autozone, and they charged me $30 for it. They sold me the wrong part as the threads were different, and when I took it back for a refund, they accused me of messing up the threads! So I took my refund and headed to O'Reilly. I should have shopped here first! They sold me a PCV valve for $15 (half what AutoZone charged me), and it worked perfectly. I recommend starting at O'Reilly. No hassle. Half price. Can't beat that!"

"The staff struggle with car knowledge. They appear to be untrained on parts and mechanical workings for vehicles. Don’t go in this place and expect anything remotely close to good customer service. Half the time the employees don’t even wear their uniform. They always have a bad attitude when I go in there. Apparently they have a 48 hour tool rental policy at this store. No other parts store, including any other Oriellys, that I’ve been to has never stated that you can’t return the tool past 48 hours. So, I had to return the loaner tools to a different Oriellys to get my money back after having the tools for a week. What a joke. Do yourself a favor and go to the Oriellys on Western Ave if you want to get the right part and for you to have faith that you got the best deal. I wouldn’t be surprised if this place goes out of business."