U-Haul of Farragut

"Uhaul of Knoxville in Farragut We rented a pickup truck and got the insurance. The pickup went smoothly - I walked to the counter - signed the contract, and the clerk brought the truck to the pickup area, handed me the keys and walked away to go sit behind the counter again. ( I think he only spoke 2 or 3 words to me the entire interaction) We returned the pickup truck and were charged for damage on the truck that we did not do. The clerks at the store just sat there behind the counter and basically called me a lier. They told me they mark all damage and I asked who marks damage and they said that they do - but they didn't mark the damage. I would hope that the truck is not going to be rerented to someone else and then charge the next person for the same damage that they charged me for! That is the impression I got was going to happen. At this moment I feel like this is some sheisty deal that is being pulled - charging unsuspecting customers for existing damage over and over again. The clerks that SAT behind the counter were completely unhelpful and really need some training in customer service. They told me they "have no evidence that I did not cause that damage". I said they have no evidence that I did cause damage i (*NOTE - I did not cause ANY damage to this truck!!!) This situation could have been handled in a different manner and maybe turned into a positive experience instead of the complete opposite. I hope other customers are not being charged for damage they did not cause - but this is a lesson learned - if I have to ever rent a truck again you had best better believe I am taking pictures and noting EVERY. SINGLE. SCRATCH, DENT, DING, SCRAPE, AND POSSIBLY SPECKS OF DUST on the vehicle - even if it takes 2 hours to go over the vehicle. I hate a lier and I hate even worse being accused of being one. I hope no one else has to go through this nonsense because this experience sucked!! Bottom line - the vehicle was fine, customer service at the store I give TWO THUMBS DOWN!!!!"

"Rented a 26’ Box Truck from this U-Haul location. After we loaded the truck and set off for a 10 hour drive to Florida, we noticed the truck had no AC. The location had 8-10 26’ trucks they could have given us, but decided to give us the truck with no AC. I called and the manager suggested we stop our drive to wait for roadside assistance. They said they would “make this right” after we dropped off the truck in FL. Their resolution was to provide a $200 credit. Nothing close to the cost of the rental. Would highly recommend avoiding this location."

"This U-haul location is absolutely the best. They have always done me rite here. So much so, that I refuse to rent from any other location. Thank you again guys for taking care of all my moving needs.. They are very helpful and extremely friendly ⭐⭐⭐⭐⭐"

"The good folks here provide great service and product availability is usually good. Waste Management needs to empty the dumpster more often, corporate adds a hidden $1 environmental fee and they might be altering the odometer (I'll double check next time)."