Citi 1779 River Oaks Drive, Calumet City, IL 60409

"I must admit 2 years ago I would’ve have given a 1 star. Grace (I think that’s her name) was nasty and not helpful. But Tricia and ( I truly forgot the guy name). But the service was on point. They went the extra mile. Thank you for your good customer service."

"The people who work at this branch are the reason that I stopped being a Citi customer. The branch manager and tellers are helpless and don’t seem to know things like: how to transfer money between accounts from a different bank, how to call Fraud Protection and lift a hold after your card has been hacked, how to close an account over the phone from the branch, etc. Everything I have tried to do there has been met with resistance, a long wait, then about half the time, they miraculously end up being able to do what I went there for after all the trouble and waiting. If you bank with Citi, I suggest trying to take out all your money at once and see what happens. They fight you every step of the way, making it nearly impossible to get your own money out of your account. Who would want to continue being a customer of a bank that can’t give you your money when you want it? I am leaving Citi as a customer, it is directly caused by the inept staff at this branch."

"Words is not enough to express how grateful I am for the assistance that Raquel Huerta provided to me today. Her passion and desire to provide excellent customer service is admirable. She went above and beyond to make sure my bank issues gets resolved. Raquel, Thank you for providing excellent care not just to me but also to other customers ahead of me. I was able to observe your compassion, kindness and willingness to help and to provide exceptional service. I appreciate everything you did."