Haley Tricycles 3427 D Street, Philadelphia, PA 19134

"I submitted a deposit on behalf of a public library back in February for a book bike which was confirmed about a month later. Updates on our purchase have been impossible to come by. We regularly receive what are called update emails but they have nothing to do with our specific purchase, only demonstrate that work is being done in their shop. They do not receive voicemails or respond to email inquiries. I was told back in May that pieces of our bike had been completed when I finally got a response to an email inquiry, but no updates have come through since that time. Even if we had been told that it would take 12 months to complete, we would have been able to plan for that expectation. I am not confident that our purchase will be fulfilled. Our community was so excited for the bike, but our experience so far feels like a scam. UPDATE: This is a real company! And it's run by a nice person. The bike itself is awesome and we get a lot of complements on it. We received it a little over a year after placing our order. Be prepared for a lot of assembly."

"Great team at Haley, incredible custom made tricycles that have been copied by lesser companies since. Custom work takes time and sourcing has been tough since the pandemic, but well worth the wait."

"This trike has totally exceeded my expectations, and has been completely worth the investment. I use it professionally as a mobile tool cart, complete with a 17" telescoping ladder and full tool chest. I also put a lot of daily miles on it personally, mostly because it's so much fun to ride, the lid removes completely allowing it to be used as a rickshaw for two! It's incredibly well built and hasn't given me any problems considering how hard I ride in general. The streets of Philly are no joke and my Haley is holding up perfectly. Hand made takes some time, this was well worth the wait."

"Editing negative review: We have now received our bike. It took one year from the time that we prepaid it to when we received it. While I am grateful to have it, it was a very difficult year with poor communication. The bike arrived well packaged and needing assembly. Fortunately I have a few people who is experienced at bicycle repair and they were able to assemble it for me. It wasn't a one person job. At the end of the first day we had a flat and discovered that the rim liners were not included. Went to the bike store, bought those, repaired the tire and remounted all other tires. The bike, in the end, is what we were hoping it would be, and the motor assist system is a must. Very easy to use. It can take you up a hill without pedaling, and with a box full of books this will be a huge plus. If I could rate the bike alone, I'd give it four stars. But in rating this past year's experience trying to get our order delivered, I'd have to leave it as a two star experience."