CHI Memorial Integrative Medicine Associates - Chattanooga

"I’ve seen Connie for awhile and from the beginning, have found her lacking bedside manner and compassion. She seems cold and detached. If there’s an issue, she offers no help or suggestions. She’s supposed to be the expert and yet, seems clueless. She and staff members have dropped the ball on several occasions, but blame others for their mistakes."

"I really liked my doctor, who is moving from Chattanooga, but a bit frustrated with the office. Google and their voice mail say they're open now - but no one is here. I just wish they had the politeness to put up a sign saying they're closed today. The people in the office are generally nice but it's hard to pickup paperwork at times - like today! UPDATE: I left a compliant by voice mail, and the office manager reached out to me. She was very nice and apologized for any inconvenience. I will be starting with a new doctor next month. If all goes well, I hope to update to four or five stars."

"I really liked the doctor and the admin staff at the front desk. However, it's very difficult to get proper receipts for insurance reimbursement if they don't work directly with your provider. The doctor's office says they can't provide receipts with diagnosis codes; while the CHI hospital billing office can't provide a statement with the doctor's name clearly spelled out. Also, there was an incorrect diagnosis on one the statements, which my doctor removed - but it's still showing up on some of the statements. Horrible bureaucracy. I will probably have to switch to another integrative medicine doctor next year. Too much admin hassle here!"

"I was excited to find this office because it was close to home and my visit was actually a good visit. The reason I am giving 1 star is because of their deceptive billing practices. I was a new patient so I filled out the new patient paperwork that asked about my medical history and any other issues I had concerns about. What I didn’t know was that if the doctor spoke to me about those issues during my visit, it would be billed as a second office visit and not part of my annual physical. I called the billing department and was told that if I go for a wellness visit, I shouldn’t discuss any other issues because it will be billed as a second visit. How can I have a relationship with my doctor if I’m not able to speak openly about my health? I don’t even understand how this can be considered legal. I will definitely be finding a new doctor. I can’t have a doctor that I cannot trust."

"The doctors are fantastic! However, they're all booked up so far in advance you can't even get in to see your primary physician for an urgent appointment. It would be nice if CHI Memorial allowed a few open slots each day to account for urgent requests. It seems counterintuitive to have to go to another hospital because you can't get in to see your primary physician."