Beth Israel Lahey Health Primary Care - Stoneham Medical Group 88 Montvale Avenue, Stoneham, MA 02180

"I am revising a previous 1 star review because I was unhappy with the level of care I received today. The doctor called me later in the day to discuss how I was feeling and I felt that deserved a better review. I believe in giving people the benefit of the doubt and second chances. I believe the doctor was sincere and was empathic."

"My mom saw Dr. Cabrera for many years and I got involved when she was diagnosed with Alzheimer and always experienced wonderful care for her. I ended up moving back to Stoneham and started seeing Dr. Benetti for my own care and can't speak highly enough about his level of care."

"Negative stars … Horrible patient care, go at your own risk, Not worth the trust. Physician assistant never returns the call, doctor is not very responsible and doesn’t own his decisions … your health is your responsibility if you go here ...if I could, I would revoke their licenses.. they should not be allowed to treat patients ...."

"They don’t return calls, they either don’t check their messages or don’t respond, often cancel / reschedule your appointments last minute, don’t do emergency visits, won’t try and get you an earlier visit, front desk workers are flippant and easily annoyed, even with prescriptions they will forget to fill them or forget to reach out to your insurance for more than a week, it goes on. Even if this is the closest or most convenient medical practice near you, go somewhere else."

"If there was a zero rating option I would have put that, worst staff and lab providing misinformation. We have been stuck for months now trying to resolve the payment issue and have not received any help. Me and my husband went for our annual physical exam with Dr. Srinivas Bodapati at Stoneham Medical Group on Dec 17 2021. As part of the exam, the doctor ordered some lab tests for myself and my husband. And directed us to go do the labs at Lahey center which is situated in the basement of Stoneham Medical Center. We confirmed with our doctor individually and explicitly whether these tests will be covered by our insurance. We both received an answer - "Yes as annual physical exam is free". We both went downstairs to do our tests. There were two people sitting at the reception of lab test center in the basement. Again me and my wife explicitly asked the representatives whether these tests that we are going to take today will be covered by our insurance. The answer we received from your employee was "Yes". In february, we received a statement for both our services. Myself having an outstanding balance of $81.60. And my wife having a outstanding balance of $301.20. We spoke to insurance about the issue. They mentioned some of the lab tests performed on Dec 17 2021 were not covered under annual physical. And we both are perfectly healthy people not needed any additional tests. so this was a shock to us as we had a confirmation from your lab representative that it will be covered. We did our best before getting those services from Lahey to identify whether insurance will cover or not. Based on answer from your representative we felt confident of getting the services done at Lahey. After receiving this statement, I feel cheated by one of your member. If they didn't know whether the insurance covers it or not. Their guidance to us should have been ideally to call insurance and confirm. The fact they agreed that insurance will cover these tests relieved myself and my wife from the equation. Everyone including the insurance is denying nothing can be done at their end. This is so unfair to the patient. Be careful before you use any service from this center. I have been to other Doctors as well and have been told upfront what my Out of Pocket will be, unlike these people who misguided and not not willing to take up any responsibility. We have ha a very frustrating experience with them."