Montvale Diagnostics Center, Patient Specimen Collection

"I have been going there for a long time & know at one time over a year ago there was & unhappy person working there not for long. She is no longer there. My experience there has been a very good one. Quick, efficient & friendly. You can plan your time so it is not so busy like the noon time hour & late afternoon. No frills, ordinary but they do a great job. It is not a job that I would like. in the basement all day & your schedule is Hurry Up & Wait , Hurry Up & Wait. As their busy times & slooow times ."

"I arrived shortly after they open for the day. There were four or five people waiting and I wondered how long I would be having to wait. The staff were courteous and the processing went along faster than I expected. I don't think I waited more than about 6 or 7 minutes before I was called in for my tests. The medical technician was efficient and did not even answer the ringing phone while she was working with me. I'd say a very good experience!"

"One star is being nice . The girl who collected my mothers specimen today was abs rude every time my mother comes here she has the same nasty attitude . If you don’t like your job quit don’t make patients feel uncomfortable"

"Went in to get fasting blood-work done (was already quite faint/dizzy), the place was completely deserted except for the nurse. I expressed mild concern about passing out due to already being so dizzy. The nurse told me I wouldn't be helped---that nobody (neither her nor doctors upstairs) would help if I fainted, they would just leave me there and call 911. She wasn't joking. She clearly hated her job--and made other unfriendly/unhelpful remarks. Maybe it was just this one nurse but definitely NOT a good practice for a lab and terrible thing to tell a patient. Been a few days now and still no results. I intend to go to different lab in future."

"I had to cancel due to long wait time not because there were lot of patients but because the front desk woman was taking along time to enter pt's info . asked me to go nearest hospital at 4.20 pm . Regret my decision of switching from MGH"