Advantage Rent A Car

"Had a reservation for a 11pm but my flight was delayed because of weather so we arrived after 12 by the time we got our luggage it was 12:30 am We stood out by the shuttle pick up walking back and forth until finally the Wally park van came to tell us advantage car rental was closed. Needless to say my husband and I are both disabled had to either spend the night at the airport or find another car rental. You would think they would be aware of flights being delayed and at least notify us that we wouldn’t be able to get a car because they close. Very scary situation we had been left in."

"We came in at 11:30 pm, we had the reservation and everything was ok. I have an insurance proof that the car was covered and a credit card with coverage. After arguing they charged us for liability because I did not have my whole policy with me. I could not get it from the broker considering that it was close to midnight. I offered to pay it for one day and send the policy the next morning and it was declined. I rent cars dozens of times and never had this problem. Bottom line, pay a bit more, rent from the majors and total cost will be lower and you won’t have to argue. ‘’Take advantage’’ Never again."

"Poor customer service, and they do take your deposit. Show no empathy. I rented a car in Florida (MCO). My flight changed, and there was no way to reach their office outside of normal hours. However, they are able to accommodate drop-off outside of the business hours. I was told to call the airline and have them refund me for the money they charge for late drop off. DO NOT RENT CARS HERE!"

"My wife and I used this rental agency to secure a car for a las vegas trip. They make the rental look cheap online but when you actually rent it there are hidden fees and insurance charges even if you have car insurance. So what was supposed to be a 200s rental went into the 300s....for what was supposed to be a camary but they didn't even have camerys in vegas to rent at all. Also don't add another driver as they tack another 50 dollar fee without telling you this upfront. We will stick with a more reputable company next time we need a rental. The only thing I can say is customer service was kind and it was a quick in and out process."

"Nice staff members, but terribly slow checking process. No other rental companies had a line... just Advantage. I had to wait for 45 minutes at 6:45am on a Sunday. I made a reservation so I could get my car and go. The car was ok, but had less than a quarter tank of gas in it."