Lexus of Watertown

"Our experience was absolutely phenomenal! The service was great, the purchasing process was seamless, and overall, I couldn’t have asked for a better dealership. The service department has been amazing as well, with a great warranty program and super reasonable prices for service. This is 100% the pinnacle of dealerships, and I could not recommend Lexus of Watertown more highly!"

"Bought my first Lexus here last month and it was one of the best car buying experiences I've had. I worked with Kevin Silva who provided excellent service from start to finish. He was professional, knowledgeable, patient and extremely helpful. He took the time to listen to my preferences and walked me through various options until finding one that was the best fit for me. I never once felt pressured and and could tell that he truly wanted his customers to be happy. The facility was comfortable and well-organized, and while limited, all of my interactions with other staff were friendly and helpful as well. Would highly recommend Lexus of Watertown and Kevin especially!"

"I do not want to write a bad review here but unfortunately waiting for a year and still could not find a solution to solve the same problem about the panel keeps popping out is very frustrating and annoying when I drive my (2023 Lexus Rx350h) car everyday. I decided to buy Lexus because of lots of people around me had a good comments about Lexus but to be honest, l can not enjoy driving my new car at all. After I purchased the car, the next month I realized the panel popped out so I reached my agent and he helped me to reach Service Department. Every time it happened, I had to wait for 2-3 months to hear back from them which make me feel like the customer service is really bad and very slow not efficient at all to solve the problem. Ok. It was finally a fixed, but within a month the same problem happened again. And this case lasted on and off for a whole year. Total 5 times in a year I went back and forth to Lexus Watertown to repair the panel which is really waste my time. Last time the bald guy told me I am not the only one happen to me. He saw I came back many time to fix the panel. He told me he got lots of complaints too but if too many, they might consider to recall this car. And now I am just wondering if it is only my car has this problem. Anyway I really regret to purchase this car. P.S And now I am still waiting to hear back from the Service Department since April."

"Lexus of Watertown Jun 16, 2024 My sales representative, Reyna, was exceptionally knowledgeable and patient. She took the time to understand my needs and preferences, guiding me through the options without any pressure. She provided detailed explanations about each car's features and benefits, which helped me make an informed decision. The facility is spotless clean and comfortable. I highly recommend Lexus of Watertown."

"Just test drove my first ever Lexus. The Lexus RX 500H F Sport was a dream to drive. Micheal Lim was pleasant and knowledgeable. I really enjoyed my time talking the Specs of the vehicle with Micheal. Head down to Lexus of Watertown and check out their great vehicles and sales rep Mike. Thank you."